Harvard University
Ivy League university in Cambridge, MA
Assistant Manager
Full-Time
No salary listed
Senior
Bachelor's, Associate's
Cambridge, MA, USA
In Person
No H1B Sponsorship
About the job
Requirements
- A high school diploma and at least 5 years of prior front-of-the-house catering experience in high-volume, fine-dining events with off-premises or hotel catering operations are required.
- Previous supervisory experience and the ability to hold team members accountable are required.
- Proficiency in Microsoft Office applications, including Word, Outlook, Excel, Teams, EMS, and Social Tables, is required, along with the ability to learn other software applications as needed.
- The ability to work evenings, weekends, and holidays as needed is required.
- Knowledge of current food and event management trends is required.
- Demonstrated ability to deliver exceptional customer service is required.
- Strong verbal, written, and interpersonal communication skills and the ability to communicate effectively with a diverse constituency are required.
- Strong time-management, organizational, and multitasking skills are required.
- The ability to meet multiple deadlines and manage competing priorities is required.
- Good professional judgment and the ability to independently make sound business decisions are required.
- Adaptability to a frequently changing environment and the ability to remain calm and professional in stressful situations are required.
- Professional, ethical conduct and integrity, including upholding the vision and mission of HUDS and the University, are required.
- The ability to work in conditions involving wet floors, temperature extremes, and excessive noise is required.
- The position requires significant standing and walking, as well as continuous walking, standing, and lifting; frequent bending, reaching, squatting, pushing and pulling, and pushing mobile carts and hot boxes; and occasional climbing, sitting, handling, and manual dexterity.
Responsibilities
- Implement HUDS and University policies related to food quality, sanitation, equipment, facility maintenance, and safety.
- Foster a positive, collaborative work environment that promotes open communication, fairness, continuous learning, and HUDS and University goals.
- Maintain professional relationships with union employees and union shop stewards.
- Ensure compliance with unit-specific sustainability goals and programs.
- Collaborate with Human Resources and HUDS Management to ensure employment practices comply with the current Collective Bargaining Agreement and University personnel policies.
- Maintain positive and professional relationships with front-line service staff through regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
- Schedule and assign work, ensure staff are properly trained, and provide the tools and equipment needed to perform their job functions effectively.
- Coach, counsel, and retrain personnel as needed to ensure superior performance.
- Schedule personnel appropriately based on business needs and events using the Kronos/Telestaff system.
- Manage Kronos and approve timecards.
- Clearly communicate and implement performance expectations and work rules through regular coaching, mentoring, and staff meetings.
- Maintain Kronos timekeeping records; process timecards and absence requests in accordance with HUDS policies and procedures; and use Kronos Dialer to fill open shifts in compliance with Union Local 26 and HUDS policies.
- Assume duties when staff are unavailable to work.
- Maintain staff payroll in Kronos and ensure payroll is submitted accurately each Monday.
- Review event orders to determine staffing levels, distribution, and event execution.
- Ensure daily catering orders are processed and fulfilled according to catering expectations.
- Communicate with the sales department.
- Communicate event timing information to the kitchen to ensure proper food delivery and pickup times while maintaining food, beverage, and meeting specifications.
- Manage catering events.
- Supervise catering deliveries and ensure catering standards are met through spot checks and staff training.
- Support managers in communicating and enforcing performance expectations and work rules through coaching, mentoring, and regular staff meetings.
- Assist the sales office by entering sales information and creating event diagrams.
- Step into management roles as required and provide additional support.
- Cross-train in other areas as assigned.
- Perform other duties as assigned.
Desired Qualifications
- Previous sales experience in an off-site catering environment.
- Experience managing in a unionized environment.
- Knowledge of Kronos timekeeping software or a similar system.
About the company
Harvard University is a private research university in Cambridge, Massachusetts, founded in 1636 and the oldest institution of higher learning in the United States. It comprises Harvard College and multiple graduate and professional schools.
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