Senior Technical Program Manager - AWS Invoicing

Description

Join AWS Billing at a transformative moment as we revolutionize how we launch Sellers of Record (SoR) globally. You'll own the delivery of a critical set of SoR launches as part of a larger strategic initiative to accelerate AWS's ability to serve customers in 22 countries across multiple business lines—Cloud, Marketplace, Software as a Service (SAS), and Telecommunications.

This is an opportunity to drive complex, cross-functional delivery that directly impacts AWS's compliance posture, regulatory risk mitigation, and revenue growth. You'll be part of a team of three TPMs collectively responsible for launching 36 SoRs and branches in 2026, with each TPM owning a portfolio of launches that will unlock incremental revenue while addressing critical tax exposure and regulatory requirements.

Key job responsibilities
As a TPM III for SoR Launch Acceleration, you will own the end-to-end delivery of a portfolio of SoR launches within the broader 2026 program. Working independently with limited guidance, you'll coordinate across multiple teams in the AWS Billing organization and partner with regional compliance, legal, tax, and business development teams to ensure successful launches.

Program Ownership & Execution
- Own a portfolio of SoR launches spanning multiple countries and business lines, managing the complete lifecycle from requirements gathering through production launch
- Drive delivery across multiple engineering teams including SoR development, billing systems, tax engines, payment processing, and regional infrastructure teams
- Coordinate complex dependencies between SoR configuration, billing system integration, tax compliance requirements, payment provider onboarding, and regulatory approvals
- Manage launch timelines balancing business urgency (compliance deadlines, revenue opportunities) with technical readiness and quality standards
- Accelerate delivery velocity by leveraging AI-native development approaches, identifying opportunities to use configs over custom code, and streamlining testing processes

Cross-Functional Coordination
- Partner with regional teams to gather requirements for country-specific tax rules, regulatory compliance, payment methods, and business entity structures
- Work with legal and compliance teams to ensure SoR structures meet regulatory requirements (e.g., EECC for Telco, PCI for SAS, local tax laws)
- Coordinate with business development to understand revenue models, pricing structures, and go-to-market timing for each SoR
- Align with tax teams on PST (Provincial Sales Tax), VAT, GST, and other jurisdiction-specific tax requirements
- Engage payment providers for local payment method integration and compliance with regional payment regulations

Technical Program Management
- Define clear requirements for each SoR launch, working backwards from customer and regulatory needs to technical specifications
- Drive architectural decisions on when to use configuration vs. custom code, ensuring solutions are maintainable and scalable
- Manage the AI-native development approach by coordinating with teams using the SoR coding agent, validating generated configs, and ensuring expert review loops are effective
- Establish testing strategies that enable 3-week UAT/PVT cycles through spec-driven testing and automation
- Identify and mitigate risks including regulatory approval delays, payment provider integration issues, tax engine configuration complexity, and cross-team dependencies

Process Innovation & Efficiency
- Streamline launch processes by creating predictable paths for SoR development, testing, and deployment
- Identify bottlenecks in the current launch approach and work with teams to eliminate unnecessary steps or manual handoffs
- Drive adoption of AI-native methods by demonstrating value, addressing team concerns, and refining the approach based on learnings
- Create reusable patterns for common SoR configurations, testing scenarios, and launch checklists that accelerate future launches
- Establish metrics and visibility to track progress, identify issues early, and communicate status to stakeholders

Stakeholder Management & Communication

- Communicate program status clearly and concisely to Senior Managers and Directors, highlighting progress, risks, and decisions needed
- Build consensus across diverse stakeholders with competing priorities—engineering teams focused on technical quality, business teams focused on launch dates, compliance teams focused on regulatory requirements
- Manage escalations effectively when blockers arise, knowing when to resolve issues directly vs. when to escalate to leadership
- Drive crisp decisions on scope, timeline, and resource trade-offs to keep launches on track

A day in the life
Complex Cross-Functional Coordination
- Multi-team dependencies: Coordinate delivery across SoR development, billing systems, tax engines, payment processing, regional infrastructure, and compliance teams
- Regional variations: Navigate country-specific requirements for tax rules, payment methods, regulatory compliance, and business entity structures
- Stakeholder alignment: Build consensus among engineering teams, business stakeholders, legal/compliance teams, and regional partners with different priorities and constraints

Technical Complexity
- SoR configuration: Define and validate complex configurations for tax rules, payment flows, invoice formats, and regulatory reporting
- System integration: Ensure SoRs integrate correctly with existing billing systems, tax engines, payment providers, and financial reporting systems
- AI-native development: Manage the transition to config-driven development using SoR coding agents while maintaining quality and compliance standards
- Testing at scale: Design testing strategies that validate SoR functionality across multiple scenarios within compressed 3-week cycles

Ambiguity & Risk Management
- Undefined requirements: Work with regional teams to clarify vague or incomplete requirements for tax rules, compliance needs, and business processes
- Regulatory uncertainty: Navigate evolving regulatory landscapes where requirements may change during development
- Dependency risks: Proactively identify and mitigate risks from external dependencies (payment providers, regulatory approvals, legal entity formation)
- Timeline pressure: Balance business urgency for launches with technical readiness and quality standards

Process Transformation
- Change management: Drive adoption of AI-native development approaches among teams accustomed to traditional coding methods
- Efficiency improvement: Identify and eliminate bottlenecks in the launch process without compromising quality or compliance
- Scalability: Establish processes that enable sustainable SoR launches beyond the 2026 program

Basic Qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.