Learning Lead

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Business Area: Operations – Procurement
We make sure Amazon gets value for money every time it buys non-inventory goods and services for its Fulfillment Centers (FCs) and corporate business. It’s a fast-paced operation that supports growth and change, works with every department and is driven by Key Performance Indicators – and there’s plenty of healthy competition. We work individually and as part of teams, meeting regularly to cement our relationships and approach.

The Global Procurement Central Services AMER (GPCS AMER), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. The team has two divisions: North America (NA) and Costa Rica (CR). As a GPCS AMER Learning Lead, you will partner with stakeholders across the organization to identify learning needs and implement effective learning solutions that drive measurable business impact, with a primary focus on curriculum development and eLearning design. This includes conducting needs analysis to determine the most effective learning modality, designing, building, and editing eLearning modules and instructional materials using authoring tools such as Articulate Storyline 360 and Rise, applying adult-learning principles and instructional-design methodologies, delivering training to leadership and key stakeholders, and managing Learning KPIs to measure effectiveness and demonstrate business impact. You will work directly with subject matter experts, business leaders, and cross-functional teams — both in person and virtually, across geographies — to gather content requirements, validate learning solutions, and continuously optimize the learning experience.

GPCS AMER is a 24/7 team (shifts both days and nights) supporting Operations & the Field Procurement team and follows Amazon Corporate guidance for working in our office in Tempe, Arizona. Based on business need, our Specialists are slotted into different shifts. You may be required to work Days or Weekends. You must be open to any shift.


Key job responsibilities
• Builds short- and long-term learning strategies and raises awareness of L&D offerings, communicating program improvements and updates.
• Conducts analysis to determine the most effective learning modality, continually listening to customers and diving deep to understand learning needs.
• Collaborates with stakeholders and business leaders — both face-to-face (or virtually) and across geographies — to gather content requirements and validate learning solutions.
• Designs and develops curriculum and training programs that impact the business, working directly with subject matter experts to create effective learning solutions.
• Designs, builds, and edits eLearning modules, instructional materials, and learning curricula using authoring tools such as Articulate Storyline 360 and Rise.
• Applies adult-learning principles and instructional-design methodologies to support learner comprehension and knowledge retention.
• Uses data and insights to identify the right methods, materials, tools, and technology to enhance the learning experience, and to measure and optimize program effectiveness.
• Delivers and facilitates training sessions for leadership teams and key stakeholders — building awareness of L&D offerings and ensuring alignment on learning strategies and program updates.
• Manages Learning KPIs — defining, tracking, and reporting on key performance indicators to measure learning effectiveness and demonstrate business impact.
• Connect with trainers and trainees on training progress and opportunities while escalating to leadership wins/opportunities regarding training

Basic Qualifications

- High school or equivalent diploma
- 1+ years of project coordination experience
- 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

- Bachelor's degree in marketing, advertising, business or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.