P

PENN Entertainment

Operates casinos, racetracks, and online betting

Swing Shift Player Services Cashier

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeJackpot, NV, USAIn-person

About the Job

Requirements

  • The employee must be at least 21 years old.
  • Prior cash-handling experience is preferred.
  • Prior computer experience is required; experience with point-of-sale systems, data entry, Microsoft programs, Windows, and the internet is preferred.
  • The employee must be able to perform arithmetic with whole numbers, common fractions, and decimals, including calculations involving American money, weight, volume, and distance, and calculate discounts, interest, commissions, proportions, percentages, and area.
  • The employee must be able to operate an adding machine and have basic computer skills.
  • The employee must be able to apply commonsense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving several concrete variables in standardized situations.
  • The employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
  • The employee must be able to read and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manuals, and communicate verbally in English; written English communication may also be required.
  • The employee must regularly stand and use hands to finger, handle, or feel objects, tools, or controls; frequently reach with hands and arms, talk, and hear; and have close, color, and peripheral vision.
  • The employee must lift or move up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally, and be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
  • The employee must be able to work in an environment with moderate to very loud noise and unrestricted secondhand tobacco smoke.

Responsibilities

  • Provide outstanding service to internal and external guests.
  • Safeguard company funds while maintaining accurate accountability of funds, and promote the facilities, services, programs, and events of the properties.
  • Follow established department and property policies and procedures regarding guest-service standards.
  • Comply with uniformed appearance standards while on duty.
  • Maintain strict confidence of information disclosed by any property entity or guest.
  • Redeem coins, tickets, chips, and guest checks for cash.
  • Handle and route paperwork properly.
  • Assist guests in completing mychoice tasks and enter membership information into the computer.
  • Enter current events into event codes and issue replacement cards to guests.
  • Assist with marketing promotions and player events involving the promotions department and mychoice.
  • Assist members with point redemption for cash back and, when available, merchandise.
  • Support the back office, Casino Services Manager, Executive Hosts, and Marketing Department.
  • Resolve guest problems and perceived inconveniences, whether positive or negative in nature.
  • Assist arriving bus groups.
  • Serve as a sales representative and central information center for the property, usually as guests' first contact.
  • Conduct casino paging when requested.
  • Provide complimentary items when guest play warrants.
  • Handle cleaning products, equipment, and supplies safely.
  • Respond to reasonable guest requests or connect guests with the appropriate person for assistance.

Desired Qualifications

  • A High School Diploma or GED is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

Recently Posted Jobs

Explore more opportunities at PENN Entertainment

See more jobs