Systems Support Administrator

The multi-Oscar-winning creative Film & Episodic studio, at Framestore has worked with some of the greatest storytellers in film today. Collaborating with directors and producers across the complete filmmaking process to help design, plan and create beautiful images, we focus on finding innovative creative solutions to support their vision and set new standards for visual effects in cinema.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

About the role

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you!

This is a hybrid role (in-person and remote) in Montreal.

What you’ll do:

The Systems Support Administrator will be part of the Systems Support team. They act as an escalation point for the IT Support team which is also part of the Systems Support team supporting studios across North America.

• Escalation support for all incidents and requests using JIRA service desk

• Support of storage requests

• Monitors and maintains a variety of physical and logical systems

• Administration of the OS images and Linux/Windows application packages.

• Management of the Licences servers and services

• Support of the Render farm (software)

• Support and administration of enterprise storage platforms and file systems.

• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.

• Works independently and in teams on administrative and technical projects

• Produce and update documentation using Confluence

• Collaborate with other technology teams on various projects and to support artists workflows and production requirements

• You will partake in an on-call rotation to provide support outside working hours.