Field Team Leader

Job Description

We are looking for a proactive and organized Field Team Leader to manage and support a team of Field Auditors across day-to-day operations. In this role, you will be responsible for driving team performance, ensuring operational efficiency, supporting field activities, and maintaining strong communication with auditors and stakeholders.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong problem-solving and coordination skills.

Responsibilities

Team Management & Performance

• Lead, motivate, and support a team of Field Auditors
• Monitor KPIs, productivity, and compliance with operational standards
• Conduct regular check-ins, performance evaluations, and coaching sessions
• Provide on-the-job training and ongoing development support

Field Operations

• Coordinate fieldwork planning and visit assignments
• Monitor fieldwork progress and auditor utilization
• Support auditors in resolving operational and store-related challenges
• Conduct physical store checks and panel controls when required

Recruitment & Resource Coordination

• Support hiring activities including interviews and onboarding
• Manage resignation processes and related documentation
• Coordinate store recruitment activities and monitor progress
• Prepare and manage devices and hardware for auditors

Communication & Support

• Provide operational support via phone and chat
• Ensure timely communication, reminders, and follow-ups with field teams
• Collaborate with internal stakeholders and support client field visits

Administration & Projects

• Support finance and expense-related activities
• Maintain operational records and documentation
• Coordinate special projects and track project status updates

Qualifications

• Experience in managing field or operational teams
• Proficiency in English, Kazakh, and Russian
• Good knowledge of MS Office tools, especially Excel
• Strong communication and stakeholder management skills
• Problem-solving mindset with strong organizational abilities
• Ability to multitask and work effectively under pressure
• Fast learner with a proactive and solution-oriented approach
• Professional maturity and ability to work in a dynamic environment

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion