Customer Service Representative

R10104913 AG-Customer Service Representative (Open)

Location:

Allentown, PA - Snowdrift Rd - Management - East Region

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Service Representative in Allentown, PA!

We are looking for you!

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• Base Pay
• Monday- Friday, NO weekends!
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

The Customer Service Representative (CSR) provides personalized, collaborative support for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR nurtures long-term customer partnerships and provides exceptional customer service through support including sales, order entry, collaborative pricing alignment, master file maintenance, thoughtful problem resolution, expediting, product research with vendors, and coordination with internal departments including field sales.

• Cultivates an exceptional level of customer service by assisting customers via telephone, email, fax, or in person, facilitating all phases of order-fulfillment for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools, and other products/supplies.
• Answers and responds to incoming telephone inquiries from our customers.
• Facilitates sales, taking customer orders and serving as a trusted partner and advocate for Airgas customers.
• Demonstrates comprehensive knowledge of all order-entry, data research, and other order entry/resolution processes necessary to support customers.
• Coordinates data and support for sales and sales-related processes, including new account set-up and maintenance of existing customer accounts.
• Provides data entry and maintenance of customer contact pricing.
• Attentively responds to customer inquiries related to billing questions, cylinder balances, order status, time of delivery, etc., promptly and courteously providing supportive follow-up as necessary.
• Partners with vendors to research products, including price and availability.
• Provides research and builds alignment to resolve challenges related to the order delivery cycle.
• Researches and reviews customer account balances, invoices, and leases.
• Collaborates and communicates with sales, customers, branches, and other operating areas to provide timely and accurate communication regarding capabilities, delivery, and various other operating requirements.
• Partners across internal departments to coordinate deliveries and foster customer satisfaction.
• Other duties/projects as may be assigned.

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Are you a MATCH?

Required Qualifications

• High school diploma or equivalent.
• Two years in a customer service and/or inside sales related role.
• Must be able to operate in a drug-free workplace.
• Excellent customer service & communication skills (clear and effective speaking manner to explain information to customers and employees).
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
• Good problem solving and analytical skills.
• Math skills: Ability to add, subtract, multiply, and divide in all units of measure (whole numbers, common fractions, and decimals) and compute rate, ratio, and precents.
• Ability to work well both in a team and independently.
• Ability to set priorities and manage time in a dynamic work environment.
• Detail-oriented.
• Physical & Environmental Requirements: Remain stationary / extended periods of sitting and/or standing. Traverse through office and/or manufacturing locations. Actively listen and exchange information. Observe and assess information via computer. Frequent use of computer and telephone. Occasional bending, stooping, crouching, reaching, grasping, feeling, and repetitive motions.
• Flexible to work overtime as needed.

Preferred Qualifications

• Additional post-high school education and/or training.
• Prior experience with SAP.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. 

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. 

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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