Introduction: A Career at HARMAN Corporate

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

WhatYou’llBe Part Of

Are you equally comfortable shaping platform solutions and rolling up your sleeves to solve complex operational challenges? In this role, you'll combine deep ServiceNow expertise with hands-on platform support, helping drive both the evolution and day-to-day success of a critical enterprise platform. In this role, you will work closely with the business, 3rd party development partner and IT teams.

HowYou’llMakeAnImpact

Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.
Design accountability for the organization’s ServiceNow strategic platform.
Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
Assure technical integrity of proposed solutions by ensuring that coordination, organization’s governance and change control are applied to technical specifications and to the technical infrastructure.
Advise on the impact of design options to related programs and on the process for assessing such impact.
Coordinate design and development activity within a program, acting as custodian of plans and policy for the platform.
Drive cost transparency in the development and maintenance of ServiceNow enhancements and ensure value tracking.
Stay current on ServiceNow products, architecture and applicable integrated technologies.
Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application – Service Now.

Additional Responsibilities

Provide application support for ServiceNow.
Perform daily operational and support tasks on the Service Now platform.
Interpret logs to troubleshoot and resolve reported incidents and defects in ServiceNow ITSM Platform.
Ensure adherence of process/standards.
Handling incident tickets/queries within the customer agreed Service Levels & escalated tickets to next level support as needed.
Build ServiceNow reports, dashboards and homepages and perform health checks.
Administer the ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.
Configure and maintain ServiceNow workflows.
Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
Participate in internal and customer meetings identify unique use cases for the ServiceNow platform.
Ability to work directly with internal (IM) and external clients.
Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.

WhatMakes YouAStrong Fit

Sound knowledge of ServiceNow application(s) integration with third party systems/applications.
Experience in a customer-centric support role, preferably in an environment providing IT services.
Experience in application support or IT support.
A detailed understanding of the user/business function, work process and key business outputs.
Demonstrate requirements gathering and analysis, solution design, development task management, quality assurance and release management.
Demonstrate working knowledge of ServiceNow core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/Self-Service Portal.
Experience with development lifecycle methodologies.
Experience with service desk applications including configuration.
Detailed understanding of ITIL processes and application.
Scripting experience: JavaScript, HTML.
ServiceNow Certified System Administrator qualification or proven recent experience in system administration duties in ServiceNow.
ServiceNow Implementation Specialist and Application Developer are added advantages.
Ability to take initiative to identify the work required and either organize, facilitate, or perform the work.
A team player who can balance need, risk and pragmatism when developing solutions.
Proven capability for problem-solving and troubleshooting.
Good analytical skills, structured and methodical approach, highly organized.
We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.

What You Can Expect

A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
Access to employee discounts on world-class HARMAN and Samsung products (JBL, Harman Kardon, AKG and others).
Learning and development opportunities through our award-winning HARMAN University programs
An inclusive and diverse work environment that fosters and encourages professional and personal development
Work on best-in-class emerging technologies and an atmosphere that motivates you to give your best.

#LI-Hybrid

#LI-AJ1

Pay Transparency

Ft 9,270,000 - Ft 13,596,000

The above represents the annual gross base salary range for this role.

Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.

How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.

Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.

Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.

HARMAN International

ServiceNow Platform Lead

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About the Company

HARMAN International

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