Consumer Communications Director - External Communications

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

About The Role

The Defense Mission and Health Solutions team, Benefits, Claims & Integrity Solutions Operating Unit seeks a Consumer Communications Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives.  The Consumer Communications Director will lead strategic communication efforts that enhance how the company informs, engages, and supports consumers and end‑users across its mission‑critical programs. This role is responsible for designing and executing communication strategies that translate complex technical and program information into clear, accessible messaging for the public, customers, and stakeholders.

What you’ll do:

• Develop and own the enterprise consumer communications strategy, aligning all messaging to Peraton’s mission, brand, and regulatory requirements.
• Lead integrated communication plans supporting major programs, service rollouts, customer‑facing initiatives, and public‑facing announcements.
• Oversee creation of consumer‑centric content including FAQs, web content, service updates, notifications, campaigns, and incident communications.
• Partner closely with program teams, product owners, operations, legal, and public affairs to ensure accuracy, consistency, and appropriate tone.
• Establish communication frameworks for crisis response, outages, cyber events, and other high‑visibility incidents affecting consumers.
• Manage communication channels—email, SMS, web portals, knowledge centers, and social (as applicable)—ensuring timely, compliant, and effective delivery.
• Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience.
• Ensure all communication aligns with federal, state, and contract‑specific requirements when supporting government clients.
• Supervise a team of writers, communication specialists, and/or vendors as needed.
• Represent Consumer Communications in cross‑functional leadership forums and program reviews.

Qualifications

Required Skills:

• 6+ years of communications experience; 5+ years in a leadership role.
• Experience supporting large‑scale, consumer‑facing programs—ideally in government services, technology, or regulated industries.
• Exceptional writing, editing, and message development skills.
• Ability to translate technical program content into clear, accessible communications.
• Proven ability to lead communication strategy across complex, matrixed environments.
• Demonstrated understanding of compliance requirements for public‑facing communications (e.g., privacy, accessibility, regulatory standards).

• US Citizen and the ability to obtain a Public Trust clearance.

Preferred Qualifications:

• Active public trust clearance
• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or related field or a Master’s Degree.
• Experience with omnichannel communication platforms and customer engagement tools.
• Familiarity with human‑centered design, customer experience frameworks, and service delivery operations.
• Strong stakeholder management and cross‑functional leadership skills.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.