Food & Beverage Associate

Who We Are:

Work is changing, and how companies take care of their people matters more than ever. Since 2015, our mission has been simple: help companies craft better workplaces. We combine hospitality-driven services with cutting-edge technology to manage food, beverage, and pantry programs for over 300,000 employees across 300+ offices nationwide—partnering with industry leaders like Zillow, DraftKings, and Robinhood.

With direct markets in Chicago, New York, and the Bay Area, our strength comes from our people. We’re a team of operators, digital innovators, and problem-solvers united by a simple goal: making work a place people actually want to be. If you’re driven by high standards, genuine connection, and making an impact (plus enjoying the best snacks in the business), you’ll fit right in.

The Role:

Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily basis; supporting the site’s product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for kind, curious, observant people who enjoy organizing, derive joy from a meticulously organized shelf, and bring a welcoming, positive presence to the clients they serve. Crafty is looking for an Associate whose responsibilities will include:

• Merchandising: Take pride in your spaces by owning clients’ office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed.
• Client Partnership: With support from your manager, build strong relationships with our clients and other Crafty team members onsite, delivering the highest quality service.
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget).
• Process Documentation: Help create and keep site guides and SOPs up to date so every shift runs consistently.
• Communication: Communicate and escalate any location needs or safety concerns to your manager, and accurately complete site paperwork.

This role is a Full-time, hourly role within Crafty. This role supports one of our San Francisco clients Monday through Friday 7am to 3:30pm by meeting the skill based qualifications below:

Required Attributes

• Client Obsessed: Goes above and beyond for clients, with eagerness and patience in every interaction.
• Effective Communicator: Communicates clearly and positively, in person, verbally, and in writing.
• Operationally Focused: Keeps the site running smoothly and efficiently, following best practices.
• Reliable + Disciplined: Punctual, accountable, and consistent every shift.
• Resilient: Adaptable and versatile; solves problems on the fly and stays positive.
• • Able to remain stationary 50% of the time and push, pull, and lift boxes up to 50 lbs throughout the client site.
• Collaborative + Client Partnership: A coachable team player who works well with clients and teammates toward shared goals.
• Attention to Detail: Brings precision to merchandising, inventory, and every task.
• Process Documentation + SOP Creation: Takes pride in how work gets done by documenting it clearly for others.
• Autonomy: Owns the site and its tasks independently, acting decisively without daily oversight.
• Coaching + Talent Development: Shares knowledge and helps train and support teammates.

Experience We’re Looking For

• 1+ year in a fast-paced environment, such as food & beverage (cafés, restaurants, grocery stores, catering), hospitality, big-box or specialty retail, last-mile delivery/logistics, corporate client service, institutional food service, or back-office/administrative roles.
• Past titles like Sous Chef, Barista, Host/Server, Front Desk Staff, Workplace or Office Manager, Store/Assistant Manager, Shift Lead, Merchandiser, Client Service Associate, or Floor Manager/GM are a great fit.

Nice to Haves

• Equipment servicing experience
• Food Handler certification
• Tool fluency (e.g., Notion, HubSpot, Rippling)
• Bilingual/multilingual

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals

• Goal #1 - Shift Execution: The Food & Beverage Associate I will complete daily task lists with an average of 95% successful shift completion week over week, as measured via Tableau on a monthly basis, to support Crafty's 2027 client Dollar Retention goal of 96% [confirm 2027 target].
• Goal #2 - Quality Control: The Food & Beverage Associate I will maintain an average of 95% or greater on all quality control checks, completed at a frequency determined by segment and location health, to support Crafty's 2027 client Dollar Retention goal of 96% [confirm 2027 target].
• Goal #3 - Client Satisfaction: The Food & Beverage Associate I will support all client requests on a weekly basis in collaboration with their manager and the site point of contact, ensuring timely resolution and a high-quality on-site experience, to support Crafty's 2027 client Dollar Retention goal of 96% [confirm 2027 target].

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is targeted at $24 to $26 per hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.