Program Manager 2 - Worldwide Grocery Stores, Operations Business Support

Description

Application deadline: Nov 17, 2026

As a Program Manager II on the OE team, you will own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality.

We are specifically looking for a candidate who brings a solid understanding of UKG Pro scheduling, including labor scheduling workflows, schedule generation and optimization, and how scheduling configurations translate to store-level labor outcomes. You should be comfortable navigating UKG Pro, interpreting scheduling data, and advising operators on scheduling best practices. Beyond that technical depth, you bring proven experience managing cross-functional programs from problem identification through execution and measurable results, strong analytical skills that allow you to work with store-level data and diagnostic and AI tools to surface actionable insights, and a track record of building scalable, repeatable solutions while holding yourself and others accountable to a high bar for quality.

This role blends strategic thinking with hands-on execution. You will translate complex operational challenges into clear, repeatable solutions—leveraging data, analytics, and diagnostic AI tools to develop actionable insights that inform store-level decisions. Success means building capabilities that outlast you and delivering results that operators can see in their day-to-day performance.

Key job responsibilities
- A solid understanding of UKG Pro scheduling—including labor scheduling workflows, schedule generation and optimization, and how scheduling configurations translate to store-level labor outcomes. You should be comfortable navigating UKG Pro, interpreting scheduling data, and advising operators on best practices.

- Own and deliver operations engagement programs (focused on Labor and Scheduling) that drive measurable impact to store profitability, labor efficiency, and customer experience metrics

- Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance

- Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions

- Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS

- Design and deliver Labor and Scheduling training/support programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers

- Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization

- Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

About the team
Operations Engagement (OE) is a team within Operations Business Support (OBS), part of Whole Foods Market's Worldwide Grocery Stores (WWGS) organization. We deliver an excellent customer experience by building confident and capable retail leaders through business acumen training, operational store support, and labor and scheduling optimization insights—empowering operators to make informed decisions that drive success across WWGS.

We partner directly with store operations and process teams, and operations finance to drive measurable improvements in store-level performance. Our portfolio spans store profitability support, new store openings, labor and scheduling optimization, and our Business Acumen program. We deliver results that directly impact Team Members and customers.

How we work: We believe simplicity drives results—if it's not clear, we simplify it before sharing it. We own our decisions with confidence, act as advocates for operators, and speak up when we see opportunities to improve. We stay operationally fluent because our credibility depends on it, and we show up as one aligned voice that operators can trust and execute against.

Basic Qualifications

- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, Operations Management, or related field
- 5+ years of experience in retail operations, UKG Pro, program management, or a related discipline with demonstrated business results
- Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
- Proven track record of managing cross-functional projects from initiation through delivery
- Ability to operate independently and deliver results in ambiguous, fast-paced environments
- Strong written and verbal communication skills with the ability to present to senior leadership

Preferred Qualifications

- Whole Foods Market operations experience strongly preferred
- Advanced UKG Pro scheduling expertise, including hands-on experience configuring and optimizing labor schedules, working with auto-generation/schedule-writing workflows, and troubleshooting scheduling issues at the store level
- Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context
- Experience influencing senior stakeholders across multiple organizations without direct authority
- Team development and mentoring experience, with a passion for building organizational capability
- Track record of creating scalable operational capabilities that outlast individual contributors

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.