Service Technician

Job Title: Engineer        

Department: Service

Reports To: Field Service Manager          

Location: Remote          

Overview:

To install, modify and demonstrate new dental equipment in customers practices

Job Responsibilities:

The role holder will be expected to be responsible for the following:

Install equipment for customers by working with the dentist and other team members.

To install equipment according to drawings agreed by the customer.  Use tools for assembly, fixing, electrical wiring and plumbing, etc.

To ensure the equipment functions correctly by checking for leaks, noises, etc, during operation.

To install dental equipment to manufacturers specifications, to pre-installed services provided by others.

To install equipment to the highest possible standard within the allocated time period.

To install into new / existing equipment secondary devices.

Follow all installation instructions to provide total customer satisfaction.

To demonstrate installed equipment so the customer understands and is happy with its operation.

To leave the working site clean and tidy wherever possible.

To behave as a good ambassador of the company at all times, so the customer will be happy to do further business.

To liaise between Installation Supervisor, Salesman and Customer to resolve any unclear issues.

Maintain good records of installations / Company equipment, tools, car, phone.

Undertake cabinetry modifications / manufacturers warranty work.

Job Skills & Experience Required:

To succeed in this role, you’ll need the following:

• Minimum 3+ years electrical experience
• Certification of Electrical Installation work which includes practical experience. 
• Basic numeracy and literacy
• Working knowledge of hydraulics, mechanical and electrical systems, x-rays, air and water systems
• Strong customer interpersonal skills

Person Specification:

We believe the type of person best suited to this role will be:

• Strong customer interpersonal skills
• Thorough, conscientious, and precise
• Comfortable with working at a fast pace
• Confident at collaborating with a team of experts to get the right outcomes for the business and our customers
• Friendly, pleasant, and tactful in their approach to conflict mitigation and decision making

Our benefits include:

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture