Lounge Captain - Restaurant Operation

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the Role

Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, celebrated for authentic cuisine, refined service, and memorable guest experiences. The Lounge Captain serves as the primary point of contact for guests within their assigned station, ensuring exceptional service from arrival to departure. This role leads by example, mentors and supports Back Servers and Food Runners, and upholds Bacco’s high standards for food, beverage, and overall guest experience.

What You Will Do

• Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals.
• Take full ownership of an assigned lounge station and oversee the complete guest dining experience.
• Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course.
• Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels.
• Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine.
• Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow.
• Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs.
• Assist the kitchen in expediting food to maintain timing and flow of service.
• Monitor guest satisfaction, resolving concerns promptly and professionally.
• Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff.
• Ensure accuracy of guest checks, present them promptly, and process payments efficiently.
• Maintain a clean, safe, and organized dining room and service stations at all times.
• Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings.
• Fully comply with all federal, state, county, and municipal health, safety, and labor regulations.
• Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods.
• Execute special guest requests and additional duties as assigned by management.

What You Bring

• High School Diploma or equivalent.
• Minimum of 1–2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Thorough understanding of fine-dining service standards and procedures.
• Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
• Proficiency with POS systems and basic computer applications.
• Strong numerical and cash-handling skills.
• Professional demeanor, attention to detail, and ability to work effectively in a team.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts for stays at any Four Seasons property worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available

Schedule & Hours

• Full-time position
• Eight-hour shifts; scheduled days and times may vary based on business needs, including evenings, weekends, and holidays

Visa Requirements

• Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal