Technical Service Representative
Weatherford
Technical Service Representative
Weatherford
Oilfield services provider and equipment supplier
Join our team as a Technical Service Representative specializing in Intervention Services and Drilling Tools. You'll deliver expert technical support and customer service while coordinating complex oilfield operations 24/7. This dynamic role combines deep product knowledge with operational excellence, ensuring optimal equipment performance and seamless job execution from planning through completion.
Roles and Responsibilities
Technical Support & Customer Service: Provide 24/7 on-call technical expertise for intervention services and drilling tools, assess customer requirements, and deliver customized solutions
Job Planning & Coordination: Develop comprehensive pre-job plans, coordinate shop technicians and field supervisors, and ensure drilling tools and intervention equipment are job-ready
Equipment Management: Inspect drilling tools and intervention equipment before deployment, verify proper techniques and configurations for specific well conditions
Operations Coordination: Manage equipment and personnel deployment across branches, oversee job documentation (invoices, transfers, repairs), and maintain JETS tracking system accuracy
Field Operations: Execute field interventions as required, provide relief coverage for field supervisors, and ensure drilling tool performance meets specifications
Technical Excellence: Troubleshoot downhole equipment issues, recommend alternative solutions proactively, and maintain expertise across all product line offerings
Process Optimization: Identify operational efficiencies, implement quality initiatives to reduce costs, achieve 100% error-free dispatch, and exceed HSSE performance targets
Knowledge Leadership: Train shop and field personnel on intervention services and drilling tools, promote best practices, and demonstrate technical leadership
Compliance & Reporting: Enforce QHSE, quality, and EEP standards; collect daily field reports; and maintain accurate data management systems
Skills / Education
3-5 years oilfield experience with intervention services and/or drilling tools (Field Supervisor or 3+ years Technical/Customer Service Representative experience)
Strong technical knowledge of downhole equipment, drilling tools, and intervention systems
Understanding of drilling rig, service rig, and coil tubing operations
Excellent communication, multitasking, and proactive planning capabilities
Proficiency in JDE and industry-specific software systems
Mathematical aptitude and journey management expertise
Completion of HSSE, Quality, and EEP mandatory training programs
Product line-specific training for intervention services and drilling tools
Self-motivated technical expert with supervisory/management skills
Customer-focused problem solver with proven initiative
Safety-oriented professional with a "can-do" attitude and leadership presence
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Oilfield services provider and equipment supplier
Weatherford International provides oilfield services and equipment to the global oil and gas industry. Its offerings cover the lifecycle of a well, from exploration and drilling to completion and production, using a range of tools, technologies, and field teams to support operators in locating, creating, and optimizing wells. The company differentiates itself through its long history, expansive global footprint, and a strategy built on growth through acquisitions to broaden its service capabilities, followed by a restructuring after bankruptcy to create a leaner, more adaptable business. Its goal is to help customers extract hydrocarbons efficiently and safely while navigating the changing energy market with a solid financial foundation.
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