Program Intern - Infrastructure Support

Job Description

Are you a proactive and detail-oriented computer science student with a passion for ensuring system reliability? Pilot Company is seeking an Infrastructure Support Intern to join our team in Knoxville, Tennessee, for the summer of 2027. This is a unique opportunity to directly contribute to our operational excellence by helping deliver and maintain essential technology solutions, including Microsoft applications, Copilot, device imaging and patching, and the systems and processes that enable IT resources across the organization. 

In this role, you will be an integral part of the Infrastructure Support team. Your work will contribute to the daily operations of Frontline IT Services by supporting enterprise technology platforms, enhancing end-user experiences, and helping maintain the infrastructure and processes behind Microsoft applications, Copilot, device management, and IT service delivery. 

What You’ll Do 

Your responsibilities may include: 

• Support Server Operations: Assist with monitoring and supporting enterprise server environments to help ensure systems remain reliable, available, and performing effectively for business users. 

• Leverage Microsoft Intune: Support device management initiatives through Microsoft Intune by helping maintain secure, compliant, and well-managed end-user devices across the organization. 

• Enhance End-User Technology Experiences: Partner with the Frontline IT Services team to support technology solutions that improve productivity, security, and the overall user experience 

Qualifications

What We’re Looking For 

• Education: A student pursuing a bachelor's or master's degree in computer science, Information Technology, or a related technical field. Rising seniors and graduate students are encouraged to apply. 

• Technical Skills: Foundational knowledge of server infrastructure, including Microsoft server environments, cloud technologies, and AWS. Familiarity with enterprise IT systems, device management, or infrastructure support is a plus. 

• Soft Skills: Strong customer-service mindset with a genuine commitment to delivering a positive end-user experience. Demonstrated sense of urgency, effective problem-solving abilities, and strong communication skills. Ability to collaborate with team members, build relationships with stakeholders, and respond thoughtfully in a fast-paced support environment. 

• Qualities: We value individuals who are driven, reliable, authentic, and welcoming. 

Additional Information

Why Pilot Company? 

Our culture is built on four core virtues: Driven, Reliable, Authentic, and Welcoming. As an intern, you will see these values in action every day. You'll be part of a team that is driven to increase store system uptime, reliable in its commitment to key deliverables, authentic in its communication, and welcoming to new ideas and perspectives. You will be fully integrated into the team, participating in all team meetings and discussions, both internally and with vendors. 

This is a full-time, in-person internship, June 7 – August 13, 2027. You’ll be working alongside our team in Knoxville, where you’ll have the opportunity to build meaningful relationships and experience the full scope of life at Pilot Company. 

How to Apply 

If you're ready to take on a challenging and rewarding internship with a leading company, please submit your application. The interview process will include a screen with a recruiter, 30-minute virtual interview with the supervisor, and a joint interview with the team. We look forward to hearing from you!