Managed Services Senior Manager

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services - DORA - Senior Manager you will lead client support work focused on outsourced process delivery, quality control monitoring, data review and processing, and resolution of escalations and queries within our Managed Services practice. As a Senior Manager you will lead large projects, guide teams through complexity, use sound judgment to decide when to act or elevate issues, and bring clear communication, strategic thinking, and coaching to help teams deliver results.

In this role at PwC Acceleration Center Kolkata, you will help shape service delivery across multiple work streams, work through process improvement opportunities, and use your network and business knowledge to support client outcomes. You will also develop and sustain diverse teams, drive operational excellence, and contribute to a culture of accountability and continuous improvement.

Responsibilities

DORA, Regulatory & ICT Risk Management: Supported implementation of DORA-aligned operational resilience and ICT risk frameworks, translating regulatory requirements into controls, governance processes, reporting, and remediation plans. Managed regulatory reviews, evidence collection, third-party ICT risk oversight, concentration risk assessments, vendor resilience reviews, and monitored evolving global regulations related to operational resilience, cyber resilience, and technology risk.

Operational Resilience Frameworks & Testing: Contributed to the development and maintenance of operational resilience programs, including important business service identification, impact tolerance mapping, scenario testing, resilience metrics, incident response, and recovery governance. Facilitated resilience assessments, tabletop exercises, and tracked remediation activities to ensure timely closure of resilience-related findings.

Governance, Reporting & Stakeholder Management: Prepared risk committee materials, dashboards, and management reports while coordinating with technology and operational teams on risk mitigation initiatives. Supported internal audits, regulatory examinations, independent reviews, and enhanced enterprise risk methodologies, standards, and procedures.

What You Must Have

- At least a Bachelor's degree in information systems, Engineering, Computer Science, Finance, Risk Management, or related discipline
- At least 8 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Experience working within financial services, banking, insurance, fintech, asset management, or consulting environments, with a strong understanding of operational resilience, technology risk, and regulatory compliance frameworks.

- Hands-on experience supporting DORA implementation initiatives and operational resilience programs, including risk assessments, control frameworks, resilience testing, and remediation activities.

-Strong analytical, documentation, and communication capabilities, with the ability to manage multiple workstreams, collaborate with cross-functional stakeholders, and operate independently in a fast-paced, dynamic environment.
- Managing managed services DORA programs across regulated clients
- Leading large client-facing teams through ambiguous delivery challenges
- Applying systems thinking to uncover process and control gaps
- Crafting clear, engaging messages for executive stakeholders
- Coaching teams through issue resolution and escalation decisions
- Deepening digital, compliance, and service management skills

Travel Requirements

Not Specified

Job Posting End Date