Hello Fresh

Meal-kit delivery service with subscriptions

Fulfillment Technology Analyst

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listed

About the Job

Requirements

At least 1 year of experience supporting a warehouse management system in an RF-based distribution, manufacturing, or e-commerce fulfillment environment.
Practical SQL proficiency to query and update databases and independently analyze system data.
Ability to work independently across time zones and handle multiple concurrent challenges.
Technical and operational problem-solving capability in dynamic, fast-paced warehouse environments.
Ability to collaborate with operational, technology, and production planning teams.
Willingness to travel internationally, including to Europe or the US, during onboarding and quarterly team syncs.
Must have the right to work full-time in Australia or New Zealand.

Responsibilities

Act as a super user and level-one support for warehouse end users, resolving technical and functional issues in a live distribution-center environment.
Write SQL queries and update databases to investigate, troubleshoot, and resolve operational issues across the warehouse management system and integrated upstream and downstream systems.
Execute technical user acceptance testing and validate software configurations and upgrade releases to ensure continuous site operation.
Build sustainable processes, documentation, standard operating procedures, and self-service solutions to replace manual, reactive fixes.
Use AI tools such as Cursor and Claude to automate repetitive tasks, improve testing coverage, and optimize workflows.
Participate in a follow-the-sun global support model covering operations across Sydney, Europe, and the US.
Manage user menu profiles, security setups, hardware devices including RF scanners, tablets, and workstations, and coordinate local network services.

Job Description

As the Fulfillment Technology Analyst, you will drive the implementation, support, and continuous improvement of our strategic Warehouse Management System across distribution facilities, starting with our Warehouse Solution 2.0 roll-out at our Sydney Warehouse based in Eastern Creek. Sitting in the Fulfillment Technology team and collaborating closely with local operations and global technology teams, you will serve as a key bridge between technology solutions and daily warehouse operations.

This is a fantastic opportunity for someone at the start of their career who is an executor, thrives on solving problems independently, and wants to be part of rolling out systems.

This role is based in Eastern Creek, Sydney, and reports to the International Director WMS Support and Operations who is based in the UK.

You will…

Act as super user and level one support for the warehouse end-user community, supporting technical and functional issues in a live, fast-paced DC environment.
Drive SQL query writing and database updates to investigate, troubleshoot, and solve operational issues across the WMS and integrated upstream/downstream systems.
Execute technical User Acceptance Testing (UAT) and validate software configurations and upgrade releases to ensure continuous site operation.
Move away from manual, reactive fixes by building sustainable processes, documentation, SOPs, and self-service solutions.
Leverage modern AI tools (e.g., Cursor, Claude) to automate repetitive tasks, improve testing coverage, and optimize workflows.
Participate in a "follow-the-sun" global support model covering operations spanning Sydney to Europe and the US.
Manage user menu profiles, security setups, hardware devices (RF scanners, tablets, workstations), and local network service coordination.

You have/are…

1+ years of experience supporting WMS in an RF-based distribution, manufacturing, or e-commerce fulfillment environment.
Practical SQL proficiency to query, update databases, and analyze system data independently.
A self-starter who operates with high independence across time zones and multi-threaded challenges.
Demonstrated technical and operational problem-solving capability in dynamic, fast-paced warehouse environments.
Strong communicator who actively collaborates with cross-functional operational, tech, and production planning teams.
Willingness to travel internationally (e.g., Europe or US) during onboarding and quarterly team syncs.

What you’ll get in return…

The chance to have a significant impact in a leading global food technology company
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
Internal learning & development
A diverse and vibrant international environment, with offices in 18 countries
Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand

Location: Eastern Creek - Parking On site

Salary: Competitive salary & employee benefits

(( #LI-Onsite))

About the Company

Hello Fresh

Meal-kit delivery service with subscriptions

HelloFresh provides meal kits that deliver fresh, pre-portioned ingredients and chef-curated recipes to customers’ doors through a subscription service. Customers choose from a weekly menu of meals and dietary options (vegetarian, low-calorie, family-friendly), select their delivery day, and receive ingredients and step-by-step instructions to cook at home. The service eliminates meal planning and grocery shopping and can be flexibly managed—subscribers can skip weeks or cancel anytime. The company differentiates itself with a broad, customizable menu, focus on fresh produce and sustainable sourcing, and convenience for busy households. Its goal is to make home cooking easy, healthy, and accessible while providing flexible, affordable meal options.

Company size: 10,001+
Company stage: IPO
Headquarters: Berlin, Germany
Founded: 2011

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