Full-Time

Associate Customer Success Manager

Posted on 8/27/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Consumer Software
Enterprise Software

Compensation Overview

$49.3k - $95.5kAnnually

+ Annual Performance Bonus + Stock + Incentive Compensation Plans

Entry, Junior

San Ramon, CA, USA + 1 more

More locations: Remote in USA

Hybrid for candidates within 50 miles of San Ramon; fully remote for those outside this radius.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
  • Ability to discuss, understand, and work within complex project and processes
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Excellent listening, verbal and written communication skills
  • Must be self-directed and self-motivated
  • BA/BS degree or higher
Responsibilities
  • Being the trusted partner for the customer on use-case and product functionality
  • Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
  • Apply an understanding of Five9s products, services, and support processes
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Assist with high severity requests or issue escalations as needed

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company's goal is to enhance customer service operations while ensuring high standards of security and reliability in its services.

Company Stage

IPO

Total Funding

$69.6M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Microsoft Teams enhances Five9's appeal to enterprise clients using Microsoft products.
  • Winning the 2024 Aragon Research Innovation Award highlights Five9's leadership in AI solutions.
  • Being named a top IT workplace in 2025 helps attract top tech talent.

What critics are saying

  • Class action lawsuit for securities fraud may damage Five9's reputation and investor confidence.
  • Increased competition from partners like outboundIQ could reduce Five9's market share.
  • Integration with Microsoft Teams may face technical challenges affecting its success.

What makes Five9 unique

  • Five9 offers advanced call routing and predictive dialing for efficient communication management.
  • The company provides a subscription-based model with no long-term contracts, enhancing flexibility.
  • Five9's global presence, including Southeast Asia, strengthens its market position.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Paid Vacation

Paid Sick Leave

Parental Leave

Employee Stock Purchase Plan

Employee Discounts

INACTIVE