C

Conduent

BPO and digital solutions provider

Trainer für Kundenservice

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeBursa, TürkiyeNo salary listed

About the Job

Requirements

  • German at native-speaker level (C2), spoken and written.
  • At least 2–3 years of experience as a trainer, coach, or Quality Analyst in a call-center or BPO environment.
  • Experience in telecommunications, mobile, or fixed-line services is desired.
  • Very good Microsoft PowerPoint skills for training presentations and very good Microsoft Excel skills for performance data and training reports.
  • Sound knowledge of adult education, facilitation, didactics, and operational processes.
  • Strong communication, presentation, negotiation, and problem-solving skills.
  • Residence in or around Bursa and flexibility to transition from initial home office work to the new office in Osmangazi.

Responsibilities

  • Independently deliver subject-matter, system, and communication training for new and existing employees.
  • Create and adapt training materials and concepts to internal and customer-specific requirements.
  • Coordinate with subject-matter experts, Quality Analysts, and managers to update and quality-check training content.
  • Prepare and provide all required training materials and resources.
  • Collect feedback and prepare and distribute training reports and key performance indicators.
  • Conduct train-the-trainer sessions and provide functional guidance to junior trainers.
  • Improve training and operational processes to increase productivity, quality, and efficiency.

Desired Qualifications

  • Good English skills.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Florham Park, NJ
Founded
2017

Recently Posted Jobs

Explore more opportunities at Conduent

See more jobs