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Avnet

Global technology distribution and solutions provider

IT Support Expert - Logistic Applications

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeBernburg, Germany

About the Job

Requirements

  • Strong knowledge of end-to-end logistics processes and a high affinity for IT.
  • A very good understanding of logistics application environments, including the underlying IT infrastructure and upstream and downstream system integration.
  • Experience in cross-departmental and cross-system root-cause analysis and developing solutions for warehouse management systems.
  • Fluent German and at least basic English skills.

Responsibilities

  • Provide first- and second-level IT system support to ensure warehouse operations, working within a shift model as part of the warehouse control team.
  • Monitor system interfaces and the SAP Extended Warehouse Management (EWM) system for alerts, system errors, and performance indicators.
  • Prepare reports and specific analyses.
  • Process, document, and communicate incidents, errors, and new requirements in the ticketing system.
  • Analyze incoming incidents for potential root causes, considering upstream and downstream systems.
  • Classify incidents by severity, impact, and ticket category; clarify or assign them to responsible people or departments; and assess escalation needs.
  • Serve as the interface to third-level warehouse management system support and development, SAP Cloud Support, internal IT infrastructure teams, and other application teams such as SAP ERP, SAP MES, and SAP GTS.
  • Develop and implement workarounds as ad hoc support for the operational logistics team.

Desired Qualifications

  • Several years of experience with SAP EWM or similar modern warehouse management systems, including in-depth knowledge of their core functionality and customization.
  • Experience with material-flow processes and applications, and defining functional solution specifications for enhancements.
  • ABAP knowledge.

About the Company

Avnet

Global technology distribution and solutions provider

Avnet is a global technology distributor that connects electronics component makers with customers around the world. It sources and distributes parts and offers design-in support, supply chain management, logistics, and systems integration to help bring products to market. The company stands out with its long history since 1921, large supplier and customer networks, and wide global reach, enabling end-to-end distribution and services at scale. Its goal is to help technology makers move from idea to product quickly and reliably through a globally integrated platform.

Company size
10,001+
Company stage
IPO
Headquarters
Tempe, AZ
Founded
1921

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