Senior Manager Technology - Digital Platforms

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Senior Manager Technology supporting Digital Platforms, you’ll lead the engineering Teams responsible for the shared platforms, services, and capabilities that power Southwest’s digital Customer experiences. You’ll provide People-focused Leadership while guiding technical delivery, platform reliability, cloud modernization, developer enablement, and operational excellence across the digital ecosystem. Partnering closely with Product, Architecture, Cybersecurity, Infrastructure, Quality Engineering, and other Technology Teams, you’ll help deliver secure, scalable, resilient, and reusable solutions that align with enterprise strategy and accelerate business outcomes. Through strong relationships and cross-functional influence, you’ll develop strategies that improve performance, strengthen the value of technology products and services, and enable Teams to deliver high-quality solutions. Your Leadership will help modernize Southwest’s digital capabilities, support Team productivity, and create reliable experiences that make a meaningful difference for our Customers and the long-term success of Southwest.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
• Participate fully in organizational processes/initiatives; performance management, interviewing, budgeting, training, etc.
• Lead the resolution of organization, team and individual issues, making appropriate decision
• Develop and execute strategies and processes to improve performance and the value of products and services provided
• Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
• Provide Technical thought Leadership related to assigned functional areas
• Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
• Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
• Work with Technology and business partners to measure financial benefits and demonstrable business value
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of business/Leadership principals, including planning, organizing, directing, developing, and supervising
• Advanced knowledge of personnel practices and regulations
• Advanced knowledge of software development practices, concepts, methodologies, tools and trends
• Advanced knowledge of project management methodologies
• Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technology teams
• Ability to provide tactical leadership for Team(s)
• Ability to use appropriate motivation and influence techniques to achieve desired Team results
• Ability to set and manage stakeholder expectations
• Ability to deliver quality projects on time and within budget
• Ability to manage projects using the organization's project management methodology

Education

• Required: High School Diploma or GED
• Required: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience

Experience

• Progressive technology experience with demonstrated success leading engineering teams, technical leaders, and complex delivery in a large-scale environment
• Experience with cloud platforms, platform engineering, DevOps, SRE, infrastructure, APIs, or software engineering
• Strong understanding of modern software delivery, automation, CI/CD, observability, testing, security, and operational excellence
• Proven ability to develop talent, lead through change, influence across organizational boundaries, and communicate with technical and executive audience
• Preferred: Experience with AWS, cloud-native architecture, containers, API platforms, digital commerce, or high-volume customer-facing systems

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed
• Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits

Competitive market salary from $168,650.00 - $187,400.00 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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