TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform’s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync’s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Collateral Management is a national, end-to-end, managed technology solution that offers industry insight and multi-channel collection strategies to maximize funds recovered. Collateral Management helps you remain compliant in all jurisdictions, alleviating your exposure to reputational and financial risks. Visit tradercorporation.com to learn more..

Role Summary

Registry Agent is responsible for processing client requests in various Registries across Canada and USA. All Search and Registration activities will be conducted within the framework of client service level agreements. The sending and receiving of all Provincial Registrations, along with Data Entry of Manual Registrations (where applicable), Weekly Billing and Invoice Generation. The completing and Uploading of EFT Files for payment.

CORE ACCOUNTABILITIES /OUTCOMES:

·Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times. Ensure queues are processed in priority sequence and that all processes and procedures are followed.

·Accurately process billing of client requests, adhere to client fee schedules and Government disbursements

·Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to practices and company compliance.

·Answer calls promptly and respond to clients in a professional manner. Participate in continuous improvement with focus on service excellence.

·Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies.

QUALIFICATIONS & EDUCATION

Post-secondary education

COMPETENCIES, SKILLS & EXPERIENCE

•Strong attention to detail with an accurate typing of 40wpm

•Strong verbal and written communication skills

•Ability to multi-task, problem solve, research and follow instructions

•Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.

•Ability to perform under pressure; operational changes, high volume and tight deadlines

•Knowledge of Provincial Real Property search

•Knowledge of Provincial Corporate and Bank Act Services

•Knowledge of relevant Provincial websites

•Overall experience with MS Office and ability to navigate through website content and various applications

•Customer Service experience an asset

•Experience working in a fast-paced, performance based environment as asset

Résumé du rôle

L’agent de registre est chargé de traiter les demandes des clients dans divers registres au Canada et aux États-Unis. Toutes les activités de recherche et d’enregistrement seront menées dans le cadre des accords de niveau de service conclus avec les clients. L’envoi et la réception de tous les enregistrements provinciaux, ainsi que la saisie des données des enregistrements manuels (le cas échéant), la facturation hebdomadaire et la génération de factures. Compléter et télécharger les fichiers EFT pour le paiement.

RESPONSABILITÉS PRINCIPALES/RÉSULTATS :

- A l’aide d’applications internes/externes, contrôler les files d’attente et traiter les transactions dans le respect des accords de niveau de service et des délais de traitement référencés. S’assurer que les files d’attente sont traitées dans l’ordre des priorités et que tous les processus et procédures sont respectés.

- Traiter avec précision la facturation des demandes des clients, respecter les barèmes d’honoraires des clients et les décaissements du gouvernement.

- Effectuer des tâches et des missions quotidiennes en respectant les normes de traitement tout en maintenant l’exactitude. Respecter les pratiques et la conformité de l’entreprise.

- Répondre rapidement aux appels et répondre aux clients de manière professionnelle. Participer à l’amélioration continue en mettant l’accent sur l’excellence du service.

- Fournir une assistance aux collègues et aux clients selon les besoins, en faisant remonter les problèmes et en identifiant les gains d’efficacité.

QUALIFICATIONS ET ÉDUCATION

Enseignement post-secondaire

COMPÉTENCES, APTITUDES ET EXPÉRIENCE

- Grand souci du détail et capacité à taper avec précision à la machine (40wpm)

- Solides compétences en communication orale et écrite

- Capacité à effectuer plusieurs tâches à la fois, à résoudre des problèmes, à faire des recherches et à suivre des instructions.

- Aptitude avérée à faire preuve de capacités d’analyse et de jugement dans le cadre de procédures modérément complexes.

- Capacité à travailler sous pression ; changements opérationnels, volume élevé et délais serrés.

- Connaissance de la recherche provinciale en matière de biens immobiliers

- Connaissance des services provinciaux relatifs aux sociétés et à la loi sur les banques

- Connaissance des sites web provinciaux pertinents

- Expérience générale de MS Office et capacité à naviguer dans le contenu du site Web et dans diverses applications.

- Expérience du service à la clientèle, un atout

- Expérience de travail dans un environnement rapide et axé sur le rendement, un atout.

What’s in it for you…

-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

-Gym discounts

-Local in-office free gyms

-Employee and Family Assistance program

-Weekly virtual wellness events

-Conferences & training budget

-Regular internal training programs

Financial planning

-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

-Annual bonus structure

-3% CPP matching

Agent de registre bilingue/Bilingual Registry Agent

Cms

Autotrader.ca

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