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Swile

B2B platform for employee benefits

Junior Customer Care Analyst

Customer SupportConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, Brazil

About the Job

Requirements

  • At least one year of experience in customer care, service, experience, support, or a related area.
  • Good communication skills and adequate facility handling telephone interactions.
  • Ability to work with deadlines and targets.
  • Critical thinking.
  • Solution-oriented approach.
  • Effective communication and ability to work across different contexts and scenarios.

Responsibilities

  • Handle customer interactions through channels such as telephone, email, chat, and social media to ensure a positive experience.
  • Record, track, and resolve customer requests, complaints, and questions effectively and efficiently.
  • Support information updates and clarify questions about products and services.
  • Work with other company areas to resolve more complex issues or route cases as necessary.
  • Identify opportunities to improve support processes and suggest actions to enhance service quality.

Desired Qualifications

  • Enjoys working in teams.
  • Enjoys solving complex problems.
  • Good listener.

About the Company

Swile

B2B platform for employee benefits

Swile provides a B2B platform for managing employee benefits, including meal vouchers, gift cards, and mobility solutions. Its product combines a unified mobile app with a dedicated payment card so employers administer programs and employees access and spend benefits easily. Unlike piecemeal benefit apps, Swile offers an all-in-one, fintech-enabled system with a large client network in France and Brazil and unicorn-scale operations. Its goal is to simplify and centralize employee benefits to boost adoption, efficiency, and satisfaction for both employers and employees.

Company size
501-1,000
Company stage
Series D
Total funding
$325.9M
Headquarters
Paris, France
Founded
2016

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