Associate Director - Product Delivery & Governance

 We are looking for an insurance professional with strong product, governance, and regulatory experience, who is highly detail-oriented, analytical, and comfortable owning complex initiatives end to end.

Associate Director, Product Delivery & Governance is responsible for providing strategic leadership over product implementation, product governance, Day 2 product management and ensure products and/or strategic priorities are delivered efficiently, compliantly, and in alignment with business objectives.  The ideal candidate is an effective cross-functional collaborator and communicator, able to balance commercial needs with robust risk management and regulatory compliance.

Position Responsibilities:

• This role will play a critical role in supporting the execution of the Hong Kong High Net Worth (HNW) strategy and operating model transformation. Key responsibilities will include:

• Lead the implementation and delivery of prioritized HNW initiatives.

• Drive data product development and system integration to enable HNW customer identification, segmentation, and servicing capabilities.

• Coordinate the delivery of differentiated HNW customer propositions and experience enhancements.

• Support the design and implementation of the future-state HNW Target Operating Model.

• Ensure execution excellence through effective project planning, governance oversight, risk management, and cross-functional stakeholder coordination.

• The role is expected to evolve into a broader Product Owner / Delivery Lead position, responsible for driving the implementation of strategic product initiatives across the end-to-end product lifecycle. This aligns with the Product Delivery & Governance team's accountability for delivery management, governance, and implementation of business transformation initiatives.  Deliver training and briefing sessions to internal stakeholder if necessary.

• Ensure delivery capacity, prioritization, and execution are aligned with business growth objectives.

• Drive execution excellence through disciplined planning, governance, and stakeholder management.

• Establish and own the enterprise product delivery strategy and operating model.  Champion agile and modern delivery practices to improve speed, quality, and predictability.

• Own the development of user requirements and partners up with IT BA/IT PM to deliver on the system changes to support the delivery of the product initiative
• Provide insights into product delivery, technology and market trends
• Effectively communicate desired outcomes based on the agreed product roadmap
• Focus on risk management, work with legal and compliance departments to obtain necessary approvals and support, while ensuring material meets regulatory requirements

Required Qualifications:

• Undergraduate degree in finance, marketing, business, or related field 
• 10+ years relevant insurance experience and a strong track record in project delivery and execution   
• In-depth knowledge of financial services and industry practices 
• Solution Focused: exemplary problem solving 
• Innovative Mindset
• Influence and Persuasion: drive and influence change 
• Compelling Communication: strong communication, interpersonal and presentation skills; business case development and delivery  
• Collaboration: strong client and relationship management skills 
• Strategic thinker  
• Strong mentoring, coaching, and consulting skills 
• Demonstrated ability to influence others beyond formal authority both inside and outside of the organization
• Financial understanding of product profitability
• Advanced project management, problem solving and analytical skills
• Strong leadership capabilities applied within team settings and with individual contributors
• Thorough knowledge of compliance standards and practices 
• An entrepreneurial spirit and comfort working within in rapidly changing environment
• Adaptability: Effectively adapts and supports integrated change to achieve results in an evolving environment
• Technology Savvy: Leverages technology to plan, innovate, measure results, interact and engage with customers to create value and impact business results. results.
• Strong business acumen, with an aptitude for both strategic, broad thinking and critical and analytical thinking  

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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