H&M

Global fast-fashion retailer of affordable clothing

Sales Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeHong KongIn-person

About the Job

Requirements

Previous customer service experience and familiarity with fabrics are nice to have but are not mandatory.
Be comfortable engaging with customers and committed to delivering excellent service.
Be adaptable to change and shifting priorities or schedules.
Be proactive and take initiative.
Actively listen to understand customers’ needs and perspectives.
Be open to feedback and opportunities to learn and develop.
Have enthusiasm for the brand and collection and share it with customers.
Be willing and able to work varied hours, including evenings and weekends.

Responsibilities

Greet customers and represent the brand.
Provide customer service, including initiating conversations and assisting at the cash desk, fitting rooms, and throughout the shop floor.
Process deliveries and replenish stock.
Merchandise garments on the shop floor.
Guide customers through their shopping journey by providing genuine assistance and proactive service.
Collaborate with the team to create welcoming customer experiences.

Desired Qualifications

Previous customer service experience.
Familiarity with fabrics.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
Action-oriented: Proactive and driven to take initiative and get things done.
Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Additional Information

When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including

Employee discount
Double pay – thirteenth month bonus
Clothing allowance
14-20 days Annual Leave
Medical insurance
Birthday Leave
Quarterly incentive bonus

H&M