Key Account Manager
TikTok
Key Account Manager
TikTok
Short-form video platform with ads
Team Introduction TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them. With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth. Based in Singapore, we are on the lookout for Key Account Managers who can drive growth and enrich our ecosystem. TikTok's local service partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As a Key Account Manager, you are expected to provide deep product insights and ongoing consultative support to TikTok's product and local service teams. The immediate focus will be on top local service partners in travel and leisure to further accelerate service offerings on TikTok. Responsibilities: 1. Partner Development and Management: Establish and maintain strong relationships with key travel partners. Understand the specific needs and goals of each partner. Collaborate with partners on product integration, optimization, and performance improvement. Negotiate and manage partner contracts and agreements. 2. Product Strategy and Development: Work with internal cross-functional teams to develop and implement new product initiatives. Analyze partner performance data to identify opportunities for growth and optimization. Provide input on product roadmap and feature enhancements. 3. Content Strategy and Operations: Ensure that content meets supply & quality standards and aligns with partner business goals. Collaborate with content teams to develop and optimize content strategies for partners 4. Performance Analysis and Optimization: Monitor and analyze partner performance metrics. Identify areas for improvement and implement optimization strategies. Provide insights and recommendations to partners and internal teams. 5. Cross-Functional Collaboration: Work closely with teams such as product, engineering, data and operations to ensure successful partner management. Facilitate communication and collaboration between internal and external stakeholders.
Minimum Qualifications - Bachelor's degree in business, marketing, or a related field. - Strong understanding of the travel industry and its trends. - Excellent communication and interpersonal skills. - Ability to negotiate and build relationships. - Strong analytical and problem-solving skills. - Proficiency in Chinese and English is required to communicate with key stakeholders and engineers based in Mainland China, where Mandarin is a primary working language. Preferred Qualifications - Experienced in travel industry partnerships or account management. - Preferred experience working as part of a global or international team. - Robust product acumen, with the ability to understand and contribute to product strategy.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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