Principal Database Engineer
About the job
- At least 10 years of professional experience.
- Strong knowledge of SQL and database platforms such as Oracle, PostgreSQL, SQL Server, or MySQL.
- Experience with relational and NoSQL databases.
- Understanding of data modeling, indexing, query optimization, and database architecture.
- Programming and automation skills using languages such as Python, Java, or C#.
- Expertise in database security, backup and recovery, and performance management.
- Experience mapping and integrating data models across multiple products or systems, and supporting database performance at enterprise scale.
- Design, implement, maintain, and optimize database systems to ensure secure, reliable, and efficient management of organizational data.
- Own and maintain deep expertise in the organization's domain model, designing database structures, schemas, tables, indexes, and data models that reflect how data is structured and related across products.
- Develop and optimize queries, stored procedures, and database processes to improve system performance and efficiency.
- Map and reconcile data models across products to enable cross-sell initiatives and other data-integration efforts, serving as the technical authority for adjacent teams on how data connects across the platform.
- Monitor database health, troubleshoot issues, and implement performance tuning and capacity planning activities to meet the scale and performance demands of large enterprise customers.
- Implement and maintain database security controls, including user access management, encryption, and compliance requirements.
- Support reporting, analytics, and business intelligence needs through data extraction and database solutions.
- Collaborate with application developers, data teams, and infrastructure teams to integrate and support enterprise systems.
- Maintain database documentation, standards, and operational procedures.
- Evaluate and adopt emerging technologies and best practices to improve scalability, reliability, and performance.
- Set database standards and best practices across teams, and act as the senior technical point of contact for data-integration questions from product, engineering, and adjacent teams.
About the company
Calabrio provides software for workforce engagement management (WEM) and customer experience optimization, targeting contact centers and service-oriented teams. Its offerings include workforce management tools that forecast demand, schedule staff, and ensure the right number of agents are available at the right times, improving predictability and efficiency. It also collects and analyzes customer interactions across multiple channels (phone, email, social media) to give insights into service performance. Unlike some competitors, Calabrio combines WEM with omnichannel CX analytics and offers consulting and support services to tailor deployments. The company aims to help businesses improve customer satisfaction and operational efficiency by optimizing both staffing and customer interactions.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$9M
Headquarters
Minneapolis, Minnesota
Founded
1995
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Simplify's Take
What believers are saying
- March 10, 2026 gave Calabrio customers direct access to Verint AI bots.
- June 2026 releases added Salesforce WFM integration and AI coaching controls.
- No forced migration keeps Calabrio renewals intact during the 2026 integration period.
What critics are saying
- Thoma Bravo combined Calabrio into Verint, turning Calabrio into a product line.
- March 2026 layoffs at Verint hit hundreds, signaling aggressive post-merger rationalization.
- Genesys, NICE, and Verint now attack Calabrio's mid-market WEM niche with AI bundles.
What makes Calabrio unique
- Calabrio ONE unifies WFM, quality, and conversation intelligence for contact centers.
- January 2026 Omni Agent Intelligence tracks human and AI agents across stacks.
- Calabrio products survive inside Verint, preserving installed base and customer workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Flexible Work Hours
401(k) Company Match
Paid Holidays
Parental Leave
Tuition Reimbursement
Company News
Verint sets the stage for Engage 2026: The first "better together" CX Automation event with Calabrio. MELVILLE, N.Y. , March 31, 2026 - The CX Automation movement is accelerating - and it's coming to Las Vegas. Verint(R), The CX Automation Company(TM), announced Engage 2026 is taking place June 22-25, 2026, at the MGM Grand in Las Vegas. Engage 2026 marks a milestone: the first Engage with Verint and Calabrio as one - better together - company. Customers, partners and CX leaders will experience the full power of the combined Verint-Calabrio portfolio and receive insight into the product roadmap. The company's AI-powered solutions are unified on the Verint CX Automation Platform to accelerate value, building on trusted solutions with no forced migration or disruption. "Engage 2026 will show how the new Verint turns AI investment into real business impact," said Anna Convery, chief marketing officer at Verint. "Attendees will see a single portfolio, unified on the Verint CX Automation Platform, move brands from fragmented AI efforts to consistent, enterprise-wide results." As the premier CX Automation conference, Engage 2026 brings the global CX community together for four days of learning and connection. The event showcases how organizations can move AI-powered intelligence from insight into action while delivering measurable business outcomes now and at scale. Register for Engage 2026 and learn how Verint's AI-powered solutions provide stronger, faster, measurable outcomes. About Verint Verint(R) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint CX Automation Platform and its team of AI-powered bots to deliver tangible AI Business Outcomes, Now(TM) across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with its differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company(TM), is proud to be Certified(TM) by Great Place To Work(R). Learn more at Verint.com. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Systems Inc., its parent or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
Britannic and Vocala launch UK's first Alexa smart voice & telephony solution. 13/03/2026 Updated:13/03/2026 3 Mins Read Streamlining Services and Connecting People Guildford, UK, March 2026 Britannic Technologies, a leading provider of business communications, and Vocala, a smart properties solutions provider, today announced the UK's first Amazon Alexa smart voice and telephony solution, NetX SmartLink(TM) for two-way calls with an identifiable UK number, through an exclusive partnership agreement. Previously, calls from fleet managed Alexa devices appeared as unidentifiable US numbers and could not be linked to a resident, room, or property record. There was also no way for a landline or mobile to call into the Alexa device directly, and any outbound calls could not be returned. Now with NetX SmartLink(TM), Amazon's WebRTC calls are converted to SIP calls via Britannic's NetX SIP platform, assigning each device with a dedicated UK number (DDI) where two-way calls can integrate directly with contact centres, call management systems, and alarm receiving centres, with no additional software required. Transforming the Resident and Guest Experience The NetX SmartLink(TM) solution combines Vocala's fleet-managed Alexa devices, voice engagement and smart property workflows with NetX SIP platform to deliver a hands-free, secure, and proactive communication solution for care, supported living, housing associations, hotels, and holiday parks. Connecting residents and guests to their friends, family, and services they require, tailored to each environment and personalised to every user. Whether that's calling a friend, asking a hotel for a dinner reservation, a holiday park if there is entertainment on that evening or finding out what time they need to take their medication or report a maintenance issue. "Contact Centre Monthly is excited to bring the NetX SmartLink(TM), the UK's first Alexa two-way calling solution with DDIs, to market. It is a truly intuitive, customisable solution that can be tailored to your business and your residents' or guests' needs. It not only improves their experience but also streamlines operations and processes, helping reduce the burden of daily tasks that can be transferred to residents and guests to fulfil. Demand for the solution so far has been high, and Contact Centre Monthly look forward to transforming services and connecting people with the NetX SmartLink(TM)," said Jonathan Sharp, CEO, Britannic. About Britannic Technologies Britannic Technologies is a consultative technology partner with a difference. Contact Centre Monthly is a highly knowledgeable team of approachable, long-serving experts specialising in business communications, contact centre, unified communications, networking, automation, and systems integration. Contact Centre Monthly collaborate with customers and class-leading partners to innovate and add value, achieving excellence in everything Contact Centre Monthly do. Working in partnership with customers to understand their business goals, processes, and culture, Contact Centre Monthly develop change strategies and underpinning technology solutions, tailored to each client's needs. As leaders in innovation, Contact Centre Monthly is proud to bring disruptive technologies, such as artificial intelligence, web real-time communications, and business process automation to customers. Britannic partners with industry-leading vendors, including Zoom, Mitel, Five9, 8x8, Bizvu, Calabrio, and Microsoft. Trailfinders, North Herts District Council, Markerstudy Group, and Advance Housing & Support are just a few of the customers that have transformed their business with Britannic. About Vocala Vocala is a smart properties provider specialising in voice-enabled technology and Amazon Alexa solutions for care, housing, hospitality, and enterprise environments. Vocala designs and manages Fleet-deployed Alexa devices, custom voice skills, and conversational workflows that transform how residents, guests, and customers interact with the spaces they live and work in. Vocala's solutions are built around making technology invisible - enabling people to access services, connect with others, and get support simply by speaking. Working in partnership with technology leaders like Britannic Technologies, Vocala brings together voice innovation and operational expertise to deliver meaningful, real-world outcomes.
Verint has expanded access to its AI-powered bots for Calabrio customers, three months after announcing the merger between the two companies. Starting today, Calabrio customers can use Verint's AI bots through the Verint CX Automation Platform without migrating or replacing existing infrastructure. Calabrio customers now have access to several Verint tools, including Genie Bot for conversational intelligence, TimeFlex Bot for workforce scheduling, Agent Copilot Bots for automating agent workflows, and Intelligent Virtual Assistant for autonomous customer interaction resolution. The integration allows Calabrio customers to enhance their workforce management investments with AI capabilities, whilst Verint customers gain access to Calabrio's workforce and analytics solutions. The combined platform serves over 80 Fortune 100 companies. Verint will demonstrate the integrated platform at Enterprise Connect in Las Vegas from 10-11 March.
Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce management (WFM) that humanises the customer experience.
At the closing of the transaction, Verint will join forces with Thoma Bravo portfolio company Calabrio.