Salesforce Service Cloud Architect
Posted on 3/22/2024
Weave

501-1,000 employees

Streamlines customer interactions via text communication
Company Overview
Weave provides a comprehensive and efficient communication platform that significantly enhances customer interactions, as evidenced by its ability to streamline appointment scheduling, reminders, and check-outs. The company's culture is centered on improving functionality and ease of use, which is reflected in its user-friendly software systems that allow for seamless communication even in challenging circumstances such as a pandemic. Additionally, Weave's industry leadership is demonstrated by its unique ability to facilitate quick and secure exchanges of important information, such as insurance details, via text - a feature that is highly appreciated by its users.

Company Stage

N/A

Total Funding

$279M

Founded

2011

Headquarters

Lehi, Utah

Growth & Insights
Headcount

6 month growth

4%

1 year growth

16%

2 year growth

16%
Locations
Lehi, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Zendesk
Salesforce
CategoriesNew
Backend Engineering
IT & Support
Sales & Solutions Engineering
Software Engineering
Requirements
  • 12+ years of experience within the Salesforce ecosystem as a Solution Architect.
  • Educational background in Computer Science, Information Technology, or MBA.
  • Hands-on experience in business process mapping.
  • Understanding of overall Salesforce architecture and landscape.
  • Business requirement gathering, client interaction, analysis, and mapping to Salesforce product testing and features.
  • Appexchange Product Knowledge.
  • Requirements to Salesforce Functionality and development of scope, effort estimates, resource plans, and implementation timelines.
  • Deep knowledge of Salesforce products, especially Service Cloud, Sales Cloud, and Community Cloud.
  • Extensive experience in CTI, Service Cloud features, Knowledge Management, Live Agent, and Entitlements.
  • Hands-on experience with Service Cloud, Omnichannel, Open CTI Salesforce methods.
  • Experience with Zendesk and Mulesoft a big advantage.
  • Cross-training peers and mentoring teammates.
Responsibilities
  • Collaborate with stakeholders to understand business requirements and objectives related to customer service and support.
  • Translate business requirements into technical specifications and design considerations.
  • Architect end-to-end solutions within the Salesforce Service Cloud platform, considering scalability, performance, and security.
  • Design data models, workflows, and integrations to meet business needs.
  • Create and maintain documentation for the designed solution.
  • Oversee the customization and configuration of Salesforce Service Cloud features to meet specific business requirements.
  • Leverage declarative tools and, when necessary, guide the development team in implementing custom solutions.
  • Design and implement integrations with other Salesforce clouds, third-party applications, and external systems.
  • Ensure data consistency and integrity across integrated platforms.
  • Implement security best practices and ensure compliance with relevant regulations.
  • Define and enforce data access and sharing rules to protect sensitive information.
  • Monitor and optimize the performance of the Service Cloud implementation.
  • Identify and address bottlenecks, scalability issues, and other performance-related concerns.
  • Establish and enforce best practices for Salesforce development and configuration.
  • Implement governance policies to maintain the health of the Salesforce instance.
  • Develop training materials for end-users and administrators.
  • Ensure that users understand and adopt the implemented Service Cloud features.
  • Collaborate with cross-functional teams, including administrators, developers, and business analysts.
  • Communicate effectively with stakeholders, providing updates and insights on the Service Cloud architecture.