Full-Time
Worldwide Retail Store Experience Market Research Analyst
Confirmed live in the last 24 hours
Apple
10,001+ employees
Designs and sells consumer electronics and software
Mid, Senior
Austin, TX, USA
- Prior experience working in an Apple Retail Store as a Senior Manager+, with experience leading and doing roles across Apple Store areas for deep functional and culture expertise, OR 5+ years of Market Research Analyst experience within a Retail industry, with deep Market Research expertise with analytical focus partnering to drive business outcomes, and applicable business knowledge.
- Track record of driving business growth through data analysis.
- Experience managing multiple projects.
- Proficient using Excel to analyze quantitative and qualitative data, and Keynote to create compelling presentations and reports.
- Proficient with Tableau for analysis and data visualization, or equivalent tools, otherwise must be willing to learn via training, as this is a daily skill.
- Proficient querying databases and appending data using SQL and R or Python, with Snowflake, otherwise must be willing to learn via training, as this is a daily skill.
- Passionate about using customer experience and NPS data and analysis to influence others.
- Able to deal with ambiguity, finding flexible and creative solutions.
- Self-directed, motivated, and thrives in a fast paced, highly matrixed environment.
- Excellent time management.
- Able to learn quickly and adapt to changing priorities and business needs.
- Exceptional verbal and written communication, storytelling, and presentation skills.
- Enjoy supporting worldwide programs involving dozens of countries and languages with high visibility.
- Foreign language proficiency in one or more languages besides English.
- International retail and technology sector experience.
- Collaborate closely with business partners, stakeholders, and leaders to understand what information they need to inform tactical and strategic business decisions.
- Determine and execute the best analytical plans to provide compelling, actionable insights from the 'always on' Apple Retail Stores NPS surveys and via our ability to ask temporary custom questions in these surveys.
- Craft reports that succinctly, clearly, and compellingly convey insights so that the audience understands what they need to do to drive the business.
- Present insights compellingly to a range of audiences tailored to their needs (e.g. executives vs functional leads) and the method of communication, including in-person, virtual, via email, Slack, text, etc.
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for easy interaction between hardware and software. Apple aims to enhance customer loyalty and expand its market presence through offerings like the Apple Card, which rewards users with cash back, and a trade-in program that encourages device upgrades while promoting sustainability. The company's goal is to maintain its leadership in the technology sector by continuously innovating and providing high-quality products and services to a diverse range of customers.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Collaboration with Sony enhances Apple's presence in the gaming industry.
- In-house Proxima chip development could reduce dependency on third-party suppliers.
- Partnership with Aer Lingus improves customer satisfaction with enhanced baggage recovery.
What critics are saying
- Transition to in-house chips may face technical challenges and delays.
- Custom 5G modem launch could lead to initial connectivity issues.
- Collaboration with Sony may expose Apple to competitive pressures in gaming.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience across devices.
- The Apple Card enhances customer loyalty with up to 3% Daily Cash back.
- Apple's spatial computing innovations offer immersive experiences without physical controllers.
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