Lead Creative Services Project Manager

Job Description

This is an onsite position.

Leads a project management team to reliably deliver on client expectations and internal performance targets. Provides operational oversight for successful project execution, balances team workloads and resources, owns client satisfaction and retention for the assigned book of business, strengthens client partnerships, and identifies service improvement and growth opportunities.

Responsibilities:

• Set team goals and manage performance to meet delivery, quality, and client satisfaction targets.
• Oversee day-to-day client services and project management operations to ensure projects are delivered on time, within scope, and according to client expectations.
• Review incoming work and assign projects based on team capacity, skill sets, and client and business priorities; execute staffing plans and resource schedules.
• Lead internal team meetings to review priorities, address risks, and ensure alignment across the team.
• Resolve complex client and project issues with cross-functional partners.
• Monitor client health, service-level agreements, and operational metrics; identify trends and take corrective action.
• Build and maintain strong client relationships through proactive communication, responsiveness, service excellence, and client-facing meetings.
• Partner with account and commercial teams, leadership, and clients to align project execution with business objectives and support renewal readiness and growth.
• Develop talent through coaching, performance management, onboarding, training, and cross-training.
• Ensure consistent application of project management processes, procedures, service standards, and quality expectations; identify risks and service improvements that strengthen customer satisfaction, retention, and team performance.
• Represent the Project Management organization in strategic planning and continuous improvement.

Qualifications

• Bachelors degree in related discipline is required
• At least 5 years of related experience, as well as client services or account-facing experience.
• Demonstrates strong understanding of client experience drivers and escalation triggers; communicates confidently with clients and internal partners.
• Applies project management best practices to manage scope, schedules, quality, risks, and client expectations.
• Applies performance management and employee development skills, including coaching and team development.
• Uses analytical thinking to diagnose issues, interpret performance trends, and recommend improvements.
• Applies resource planning and prioritization skills, aligning team capacity and skills with client and business priorities.
• Influences cross-functional partnerships and collaboration to resolve issues and support business objectives.
• Demonstrates effective conflict resolution and sound escalation judgment.
• Leads process improvements and contributes to strategic initiatives.

Additional Information

RRD's current salary range for this role is $78,700 to $125,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Compensation: 78700 to 125900 (USD) (YEARLY)