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Advocate Health

Healthcare provider delivering equitable, cost-effective care

Medical Assistant 2

Clinical Support & Patient AdministrationPosted on Nov 9
Full-timeIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • For the Greater Charlotte and Wake Forest divisions, completion of an accredited Medical Assistant program, qualifying structured military clinical training documented by DD214, or EMT qualification is required.
  • For the IL/WI and Floyd & Navicent divisions, completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time Medical Assistant experience within the last five years, is required.
  • Greater Charlotte and Wake Forest require current American Heart Association Basic Life Support certification. IL/WI and Floyd & Navicent require Basic Life Support for Healthcare Providers certification from the American Heart Association within 45 days unless the department leader determines it is unnecessary.
  • Greater Charlotte and IL/WI/Floyd & Navicent require certification or registration as a Certified Medical Assistant or Registered Medical Assistant through an accepted national organization.
  • Greater Charlotte requires successful completion of Advocate Health's competency assessment and an approved program to become a primary trainer for new teammates.
  • Wake Forest requires successful completion of Advocate Health's competency assessment; Pediatric Emergency Assessment, Recognition, and Stabilization may be required within one year in select areas.
  • Wake Forest requires professional practice advancement through an applicable role such as professional governance, safety coach, super-user, vaccine coordinator, or a SPICE or OSHA/IP certificate holder for the unit, and six points from the list of additional market responsibilities.
  • Two years of experience in a clinical practice setting as a Medical Assistant is required.
  • Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency is required.
  • Proficient computer skills, including keyboarding, navigating a Windows operating system, using email, and exposure to electronic medical record systems, are required.
  • Ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians is required.
  • Customer service skills that support a positive patient experience are required.
  • Ability to perform the physical activities of the role, including sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders, is required.
  • Ability to lift 35 pounds without assistance is required. Patient-handling equipment and another team member should be used for patient lifts over 35 pounds or when the patient cannot assist, when available.
  • Functional speech, vision, hearing, and touch, including fine-hand manipulation skills, are required.
  • Ability to wear protective clothing and equipment as needed when exposed to mechanical, electrical, chemical, blood, and body-fluid hazards is required.

Responsibilities

  • Follow Medical Assistant scope-of-practice requirements, policies, and procedures, and maintain training and competency for the area of specialty while providing patient care.
  • Perform rooming and visit tasks, including taking vital signs; reconciling medications; obtaining medical history; conducting health maintenance, allergy reviews, and screenings for depression, suicide, falls, and social drivers of health.
  • Assist providers with procedures or perform procedures as ordered.
  • Perform laboratory duties, including venipuncture; specimen collection, labeling, and packing; preparing laboratory orders and requisitions; and tracking results.
  • Perform point-of-care testing under standing or provider orders and complete Clinical Laboratory Improvement Amendments-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
  • Safely administer medications and vaccines in accordance with medication-administration rights.
  • Perform duties such as medication refills, insurance authorizations, safety and regulatory log completion, patient messaging, medication and supply ordering, appointment scheduling, and referrals.
  • Communicate effectively and promptly, work as part of the team, and escalate issues appropriately.
  • Maintain a clean work environment; clean instruments and equipment appropriately; ensure equipment and supplies are in working order; and keep areas appropriately stocked.
  • Demonstrate knowledge and skills necessary to provide age-appropriate care, understand growth and development across the life span, assess and interpret patient-status information, identify age-specific needs, and provide care in accordance with departmental policies and procedures.
  • Operate the equipment necessary to perform the job.
  • Perform other related duties as assigned.

About the Company

Advocate Health

Healthcare provider delivering equitable, cost-effective care

Advocate Health runs a multi-state healthcare system that provides care through a network of hospitals, clinics, and affiliated services. It aims to help people live well by delivering equitable care for all in its communities, using its combined strength and expertise to improve health outcomes while lowering costs. The organization operates across seven states (Alabama, Georgia, Illinois, Michigan, North Carolina, South Carolina, and Wisconsin) with strong bases in Chicago and Milwaukee, and focuses on coordinating care, expanding access, and reducing waste to deliver value to patients. Its goal is to offer consistent, high-quality care that is more affordable by emphasizing equity, prevention, and efficient care delivery within a regional network.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2022

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