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GOLDBECK

Integrated design-to-operations building provider

Technical Customer Service and Complaints Handling

Quality EngineeringConfirmed live in the last 24 hours
Full-timeBielefeld, Germany

About the Job

Requirements

  • Completed technical vocational training in the HVAC/plumbing, heating and sanitation trades (SHK), building materials technology, technical building equipment (TGA), or an equivalent qualification.
  • Experience in quality management, complaints management, or technical customer service is advantageous.
  • Confident manner, strong communication skills, and diplomatic ability when dealing with customers and internal stakeholders.
  • Structured, self-reliant, and reliable working style, with a strong focus on solutions and service.
  • Confident use of Microsoft Office and complaints-management software.
  • Good spoken and written English.
  • Willingness to make regular business trips to construction sites and factories.

Responsibilities

  • Establish, develop, and operationally manage complaints handling for GOLDBECK prefabricated bathrooms.
  • Analyze technical causes of defects and assess damage cases economically.
  • Coordinate and track immediate measures such as replacement deliveries or rework.
  • Communicate with customers and negotiate goodwill and proposed solutions.
  • Evaluate defects and support final quality inspection at factories in Poland and the Czech Republic.
  • Provide technical support during installation and commissioning, and coordinate technical matters between production plants in Poland and the Czech Republic and construction sites across the DACH region.

Desired Qualifications

  • Experience in quality management, complaints management, or technical customer service.

About the Company

GOLDBECK

Integrated design-to-operations building provider

Goldbeck designs and builds buildings across Europe and treats each project as a product, delivering a turnkey package that covers design, construction and ongoing services. The company works with medium-to-large clients and public-sector bodies to create warehouses and factories, multi-storey car parks, offices and schools, sports halls, fire stations and housing. Projects are completed quickly, with sustainable and cost-efficient solutions, and Goldbeck also handles refurbishment and expansion of existing buildings as well as related services. It operates as a one-stop shop, backed by a nationwide network of locations and more than 13,000 employees, enabling end-to-end delivery from concept to operation. The goal, stated as “building excellence,” is to provide perfectly fitting functionality and reliable performance for customers with a focus on speed, quality and long-term value.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Bielefeld, Germany
Founded
1998

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