Customer Service Analytics Analyst
Majority
Customer Service Analytics Analyst
Majority
Mobile banking for migrants with transfers
Bogotá, Colombia | On-site
At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.
This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.
Own and develop analytics for our Customer Service organization.
Build dashboards and reporting for key CS metrics and KPIs.
Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
Partner with CS leadership to turn data into clear recommendations and business decisions.
Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.
Strong experience in data analytics, business analytics, operations analytics, or a similar role.
Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.
Advanced Google Sheets or Excel skills and experience with BI tools.
High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.
Experience in fintech, technology, or high-growth companies.
Experience working with Customer Service or Customer Operations data.
Experience with Looker, Intercom, or similar tools.
Direct impact on the development of a global Customer Service organization.
High exposure to leadership, Product, Operations, Data, and Technology.
Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.
We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.
MAJORITY provides an all-in-one mobile banking app designed for migrants. It offers international money transfers, mobile top-ups, and personalized financial guidance through a single app. Users sign up and link their bank or cards, then can send money abroad with low or no fees (depending on plan) and benefit from exchange-rate margins that generate revenue for the service. The app also allows instant mobile top-ups and free international calls to over 20 countries, plus multilingual customer support. MAJORITY differentiates itself by focusing on migrants, offering tailored, multilingual help and a sense of community, with promotions and partnerships to reduce costs for its users. Its goal is to make banking easier and more affordable for migrants, helping them manage finances and stay connected with family back home.
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