Outpatient Therapy Manager

Overview

Manager of Outpatient Therapy Services

Schedule: Monday - Friday, 8am to 4:40pm, no weekends 

The Manager of Outpatient Therapy Services is responsible for the leadership, coordination, and growth of the outpatient therapy department. This role combines clinical leadership, department management, direct patient care, and outpatient admissions/referral development.

The Manager will help grow the outpatient therapy program by developing strong relationships with referral sources, physicians, hospital teams, patients, and community partners. This position plays an important role in identifying and converting appropriate outpatient therapy referrals into admissions, while ensuring patients receive high-quality, age-appropriate care.

The ideal candidate is a licensed therapy professional who enjoys both clinical care and building a successful outpatient therapy program.

What You’ll Do

Outpatient Admissions & Growth

• Lead and support the outpatient referral and admissions process.
• Build and maintain relationships with physicians, hospitals, case managers, discharge planners, referral sources, and community partners.
• Identify opportunities to increase outpatient therapy referrals and patient volume.
• Respond promptly to referrals and help facilitate the admission process for appropriate patients.
• Educate referral sources and patients on available outpatient therapy services.
• Partner with hospital leadership and other departments to identify opportunities for outpatient program growth.
• Help ensure a positive patient experience from referral through admission and ongoing treatment.

Clinical & Department Leadership

• Manage the day-to-day operations of the outpatient therapy department.
• Coordinate the delivery of therapy services in accordance with applicable state practice acts, professional standards, ethical guidelines, and PAM Health policies and procedures.
• Provide direct patient care based on the needs of the department and patient population.
• Oversee quality, productivity, documentation, and compliance within the therapy department.
• Collaborate with an interdisciplinary team to support patient outcomes and continuity of care.
• Assist with staffing, scheduling, performance management, and departmental goals.
• Promote a culture of teamwork, accountability, clinical excellence, and exceptional patient care.
• Perform other administrative and related duties as assigned.

Responsibilities

The Manager of Outpatient Therapy Services is responsible for therapy department management, delivery, and coordination of services provided in an age-appropriate manner, consistent with the principles and practices of applicable therapy practice acts of the state where the hospital resides, the professional code of ethics, and the policies, procedures and guidelines of PAM Health. Manager of Therapy Services is responsible for department/administrative responsibilities and other related duties as assigned or requested. The Manager of Therapy Services is responsible for direct patient care for the population served in the inpatient outpatient therapy setting(s).

Qualifications

Education and Training: Current license as PT, OTR, SLP, PTA or OTA in state where hospital resides required. Current BLS certification required.

Experience: Minimum of 3-5 years of clinical/patient care experience required. Prior supervisory experience preferred.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.