TechOps Generalist

What you'll do

• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems, and we work to understand them at the root, fixing so they don't recur.
• Troubleshoot and fix a wide range of technical issues, from simple laptop issues and network configurations, to complex account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between Zero Trust security, productivity and user experience.
• Continually identify manual processes and automate them - we’re working to build a proactive user experience.
• Empower our people to help themselves by designing and building self-service solutions.
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage.
• Managing supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex technical projects with multiple stakeholders from around the business.
Examples of some recent TechOps projects include…
•     Rollout of new management to a mobile device fleet
•     macOS and Windows MDM migrations
•     Rollout of a new device trust and posture compliance solution
•     Building complex workflows for app integrations
•     Migrating warehouses and factories from MSPs to in-house support.
•     Working with procurement partners to build self-service hardware purchasing
•     Office fit-outs, including tech like network, AV, access control etc
•     SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

What you'll need

• The technical bar is high. While we use **Okta, Kandji, Kolide, Zscaler, Meraki and HiBob** amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome! 
• We’re looking for people with **at least 5-7 years** of solid enterprise IT experience.


• You’ll also need:
• Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital.
• A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help.
• Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks.
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience managing and deploying macOS, Windows, iOS, and Android at scale
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
• Deep experience with Identity & Access Management. You should be able to explain the nuances of **SAML, OIDC, and OAuth**, and have hands-on experience with **SCIM** provisioning.
• Experience of designing and installing office networks - we use Cisco Meraki.
• A conscientious approach to everything you do and a passion for doing the *right* thing rather than the *easy* thing.


Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
•  Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
•  Visit our UK perks hub - Octopus Employee Benefits


This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too. 


We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.