V

Valerie Health

AI-backed front office automation for clinics

Operations Team Lead

Full-Time
$70k - $90k/yr+ Equity
Mid
Chattanooga, TN, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least 3 years of experience in operations, delivery, or service environments.
  • Experience working in fast-paced environments where delivery quality and responsiveness matter.
  • Proven experience managing, coaching, and developing team members within an operational team.
  • Experience using operational systems and workflows, including dashboards, spreadsheets, and performance metrics.
Responsibilities
  • Directly manage a group of Ops Coordinators by providing coaching, performance feedback, and development opportunities.
  • Set clear expectations, reinforce operational standards, and address performance gaps early to ensure consistent delivery.
  • Serve as the point of contact for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
  • Stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in to support the team when necessary.
  • Identify risks to delivery quality, team health, or workflow performance and intervene or escalate to leadership when needed.
  • Partner with the owner of live operations on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows.
  • Identify and fill coverage gaps as needed to maintain delivery continuity and meet operational demand.

About the company

V

Valerie Health

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Website

Valerie Health provides an AI-driven front-office platform that automates administrative tasks for independent healthcare provider groups. It embeds AI agents with a human-in-the-loop into a clinic’s existing workflows to handle referrals, faxes, and scheduling, using LLMs and vision-language models to process unstructured documents and structure data, with its own staff supervising as an extension of the client team. The platform integrates with EMR and practice-management systems without requiring major workflow changes, differentiating itself by offering a managed, hands-on extension to the clinic. Its goal is to reduce administrative costs, improve patient engagement, and grow new-patient volume, supported by funding to expand voice AI and scale operations.

Company Size

51-200

Company Stage

Series A

Total Funding

$30M

Headquarters

San Francisco, California

Founded

2024

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Simplify Jobs

Simplify's Take

What believers are saying

  • December 2025 Series A raised $30 million from Redpoint, extending runway and hiring.
  • August 2026 ENT case study reports 42% faster booking and 5% higher volume.
  • Voice AI agents for follow-ups expand wallet share beyond referrals and scheduling.

What critics are saying

  • Doctible launched AI Front Office on July 16, 2026, targeting the same front office.
  • Tennr's $101 million June 2025 Series C funds aggressive referral automation expansion.
  • If EMR vendors bundle comparable agents by 2027, Valerie's managed-service margin collapses.

What makes Valerie Health unique

  • Valerie Health embeds human-reviewed AI directly into EMR workflows, not standalone software.
  • Peter Shalek and Nitin Joshi combine healthcare, Stripe, and Uber Health operating experience.
  • July 2026 US ENT Partners partnership validates managed referral, fax, and scheduling automation.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

26%

1 year growth

26%

2 year growth

54%
US ENT Partners
Jul 21st, 2026
US ENT Partners announces new partnership with Valerie Health.

US ENT Partners announces new partnership with Valerie Health. July 21, 2026 US ENT Partners is excited to announce a new preferred partnership with Valerie Health, the AI front office for independent provider groups. This partnership will help ENT practices automate administrative tasks, free up staff time and drive practice growth. ENT practices are being squeezed harder than ever. As they face increasing administrative demands and staffing challenges, AI has become essential to keeping operations running smoothly. Through this partnership, US ENT Partners members will gain access to Valerie's platform, designed to eliminate unnecessary workflows so providers can focus on what matters most: delivering exceptional patient care. Bringing AI automation to independent ENT practices. Valerie Health automates the tasks that consume valuable time, directly into the EHR: * Call center automation * Patient scheduling * Referral processing * Fax management It's a fully managed AI service: no new software, no extra training. The result: faster operations, lower costs, and a smoother experience for staff and patients. Helping practices do more with less. Administrative work continues to be one of the biggest operational challenges facing independent ENT practices. Processing referrals, handling incoming faxes, coordinating patient communication, and managing administrative tasks all require significant staff time that could otherwise be spent supporting patient care. Valerie Health's AI-powered automation removes these burdens while improving efficiency and helping practices capture additional revenue. Proven results in ENT practices. The impact of Valerie Health's platform is already being demonstrated in ENT organizations. At ENT Partners, Valerie Health automated referral and fax intake using AI, achieving: * 99.9% referral classification accuracy * Median chart creation time reduced to 26 minutes * Seamless EHR integration with automatic patient record updates * Real-time visibility into referral pipelines and scheduling priorities The implementation delivered measurable business outcomes, including: * 42% faster booking speed * 79% growth in same-day bookings * 5% increase in patient volume * 6x return on investment These results highlight how intelligent workflow automation can improve operational performance while creating a better experience for both patients and staff. What healthcare leaders are saying. Strengthening member value. US ENT Partners has always been committed to helping independent ENT practices thrive by providing access to preferred vendors, cost-saving opportunities, and innovative business solutions. Its partnership with Valerie Health expands that mission by introducing members to cutting-edge AI technology that addresses one of healthcare's biggest challenges: administrative complexity. By combining US ENT Partners' extensive network with Valerie Health's automation platform, practices will have access to solutions that help: * Reduce administrative workload * Improve operational efficiency * Increase patient access * Capture additional revenue opportunities * Allow clinical and administrative staff to spend more time on high-value work As Valerie Health continues to expand its healthcare AI capabilities, every successful implementation helps further develop ENT-specific automation solutions that can benefit practices across the US ENT Partners network. Looking ahead. Artificial intelligence is rapidly transforming healthcare operations, and US ENT Partners is committed to ensuring its members have access to the most innovative and impactful solutions available. US ENT is proud to welcome Valerie Health as its newest preferred partner and look forward to helping ENT practices reduce administrative burden, improve efficiency, and position themselves for long-term growth through intelligent automation. Together, US ENT Partners and Valerie Health are building a future where independent ENT practices can spend less time on paperwork and more time delivering exceptional patient care. To learn more about Valerie Health and how this partnership can benefit your practice, contact the US ENT Partners team at [email protected].

GlobeNewswire
Dec 16th, 2025
Valerie Health Raises $30M Series A to Bring AI Front Office to Independent Provider Groups

Valerie Health Raises $30M Series A to Bring AI Front Office to Independent Provider Groups...

Business Insider
Dec 16th, 2025
Check out the exclusive pitch deck Valerie Health used to raise $30 million from Redpoint Ventures to automate healthcare faxes

Check out the exclusive pitch deck Valerie Health used to raise $30 million from Redpoint Ventures to automate healthcare faxes. Rebecca torrence new follow authors and never miss a story! * Valerie Health raised $30 million from Redpoint Ventures to automate healthcare front office tasks. * The startup uses AI to automate referrals and scheduling for independent provider groups. * We got an exclusive look at the 13-slide pitch deck Valerie Health used to raise its Series A. When Valerie Health CEO Peter Shalek demos his product to clinicians, he has an unusual pitch: "This is a weird demo, because you'll never have to use this software." Valerie Health, which Shalek cofounded alongside Uber Health founder Nitin Joshi, aims to fully automate time-consuming front-office tasks in healthcare, such as referrals and patient scheduling. It's taking over those tasks for independent provider groups, a focus that's helping the startup rack up new revenue - and new venture funding. Valerie Health just raised $30 million in Series A funding led by Redpoint Ventures, the company said Tuesday. The raise brings Valerie Health's total funding to $39 million since its 2024 founding. Shalek said Valerie Health is already working with several of the nation's largest independent provider groups, in areas ranging from urology and podiatry to cardiology. Across specialties, the front-office challenges for provider groups are often the same, Shalek said: juggling patient intakes and follow-ups against a backlog of referrals. Those administrative burdens and related financial pressures can lead provider groups to be acquired by hospitals or consolidated by private equity firms. But those deals can mean higher costs for patients and lower satisfaction for the clinicians impacted. Shalek wants Valerie Health to help providers thrive independently. "I think that there's an opportunity to make it so that independent practice is the easiest, the highest quality, the most profitable place to deliver care, which is really the core mission we have," he said. Valerie Health takes over tasks for healthcare front offices with its own employees in the loop to review the software's autonomous actions. Shalek said Valerie Health helps practices grow, too, by processing new and existing patients faster to increase the volume of patients coming in by 5% to 7% on average. The startup has plenty of competition. More companies are setting out to automate administrative tasks for hospitals and healthcare practices, such as the Andreessen Horowitz-backed startup Tennr, which raised $101 million in Series C funding in June at a $605 million valuation to focus on automating patient referrals. Shalek said Valerie Health is bringing in business through its singular focus on independent provider groups and its ability to automate tasks without healthcare practices lifting a finger. "It takes a lot of work from our side, but it allows us to just solve these problems for our customers without saying, here's another piece of software for you to train your staff on. That's the last thing these practices want. They just want us to do the work," he said. Valerie Health wants to move fast as the market fills. Shalek said the startup is focused on grabbing more customers next year while continuing to build front-office solutions, such as voice AI agents for patient follow-ups. Valerie Health started selling its tech earlier this year; its revenue tripled last quarter from the previous quarter alone, and given the customers already in its pipeline plus the demand it's seeing in the market, Shalek said he expects revenue to grow six to seven times next year. The startup is also hiring across its teams, including engineering, product, and sales. Joshi also spent two years as an engineering manager at fintech startup Stripe, so Shalek said Valerie Health has been able to bring over talent from both Stripe and Uber as it expands. Here's the pitch deck Valerie Health used to raise $30 million from Redpoint Ventures. Read next. Business insider tells the innovative stories you want to know.