Service Coordinator

Description

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment 

that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity. 

The Service Coordinator is responsible for partnering with clients in recovery from mental illness, chemical dependency and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. The goal is to help individuals maintain stable housing in the community and improve their overall quality of life. Working within a person-centered approach, the Service Coordinator teaches clients essential living skills for independent living. 

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

RESPONSIBILITIES 

• Partner with clients to develop individualized service plans based on client-identified goals. 
• Coordinate and advocate for access to mental health, substance use, physical health, financial, and other community resources. 
• Provide support in the community and in client homes, utilizing clinical knowledge and sound judgment. 
• Participate in case reviews and planning to ensure quality and stability of client services. 
• Support client access to housing, including landlord relations, lease retention, and financial assistance. 
• Assist clients with benefit applications, budgeting, and payee agency coordination. 
• Promote family well-being through school, recreation, and healthcare connections. 
• Provide medication support as required by the program. 
• Maintain documentation in accordance with funder and agency standards. 

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. 

Working Conditions/Work Environment 

Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area. Potential for travel outside of Monroe County. 

Physical Demands 

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair-climbing. 

Reasonable Accommodation 

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. 

EEO Statement 

East House provides equal opportunity to all qualified individuals and does not discriminate on the 

basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender 

identity, gender expression, national origin, veteran status or disability, or any other protected 

statuses in its hiring, promotions, and other employment activities. 

Requirements

Position Qualifications:

Minimum Education & Experience:

• High School Diploma or equivalent with 4-6 years of paid human service experience, or
• Associate's degree with 2-4 years of paid human service experience, or
• Bachelor's degree in a human service-related field with 1-3 years of paid human service experience.

Licensure/Certifications:

• NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work.

Other Skills/Knowledge/Experience:

• Effective counseling with culturally diverse individuals with psychiatric and/or chemical dependency issues.
• Skills in counseling, crisis assessment, and intervention within a psychiatric rehabilitation framework.
• Goal planning and implementation; effective communication and teamwork with diverse clients and staff.
• Ability to assess, monitor, and evaluate needs and progress.
• Basic computer literacy and Microsoft Word skills.
• Experience using multiple database programs.