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Cencora

Distributes medicines and supports patient care

Director, Ambulatory Infusion Pharmacy

PharmacyConfirmed live in the last 24 hours
Full-timeMaywood, IL, USA$119.1k - $186.6k

About the Job

Requirements

  • A Doctor of Pharmacy degree from an ACPE-accredited school of pharmacy is required.
  • An active, unrestricted Illinois pharmacist license in good standing is required.
  • At least five years of progressive pharmacy leadership experience in ambulatory infusion, home infusion, specialty infusion, oncology infusion, or related pharmacy operations is required.
  • Demonstrated experience in infusion services operations, workflow optimization, staff leadership, and cross-functional collaboration is required.
  • Knowledge of infusion reimbursement processes, patient access workflows, referral management, and pharmacy compliance requirements is required.
  • Experience developing or implementing policies, procedures, operational workflows, and quality initiatives is required.
  • Strong knowledge of ambulatory infusion and alternate site pharmacy operations is required.
  • Knowledge of state and federal pharmacy regulations and accreditation standards is required.
  • Understanding of prior authorization, referral capture, denial management, and reimbursement workflows is required.
  • Strong leadership, coaching, and team development skills are required.
  • Ability to analyze data and translate findings into operational improvements is required.
  • Strong project management and organizational skills are required.
  • Ability to work effectively across complex, matrixed healthcare environments is required.
  • Strong problem-solving and decision-making skills are required.
  • Ability to manage multiple priorities and drive results in a fast-paced setting is required.

Responsibilities

  • Direct ambulatory and alternate site infusion pharmacy operations across assigned markets and locations.
  • Support optimization and expansion of infusion services in ambulatory and home infusion settings.
  • Lead strategic initiatives to improve patient access, referral conversion, internal capture, and overall infusion program performance.
  • Develop scalable operational models and workflows for deployment across additional markets as systems and processes allow.
  • Partner with executive and operational leadership to align infusion pharmacy services with organizational strategic, financial, and clinical goals.
  • Oversee alternate site infusion service performance within assigned markets.
  • Oversee operational workflows, staffing models, scheduling practices, hours of operation, patient acceptance criteria, and patient access processes.
  • Identify operational bottlenecks limiting patient access, throughput, or volume growth and implement solutions to improve performance.
  • Support approved optimization initiatives and workflow redesign efforts.
  • Contribute to operational readiness for new infusion sites, service expansion, and alternate site-of-care strategies.
  • Provide oversight and guidance related to purchasing, inventory management, and pharmacy operational infrastructure.
  • Engage physicians, clinics, specialty providers, and internal stakeholders to support referral growth and increased utilization of infusion services.
  • Support initiatives to reduce infusion leakage and improve internal capture of appropriate therapies.
  • Evaluate provider engagement, referral patterns, ease of ordering, and site-of-care opportunities.
  • Identify barriers limiting provider adoption and recommend strategies to improve referral generation and conversion.
  • Assist with developing and monitoring key performance indicators for operational, financial, and clinical performance.
  • Analyze performance data, referral trends, access metrics, and workflow outcomes to identify improvement opportunities.
  • Recommend corrective actions, performance improvement, and service optimization.
  • Support financial stewardship through labor optimization, efficient workflow design, improved reimbursement processes, and reduced leakage.
  • Assist with developing, refining, implementing, and ensuring adherence to applicable policies, procedures, and clinical protocols.
  • Support compliance with state and federal pharmacy laws, accreditation requirements, payer requirements, and organizational standards.
  • Maintain readiness for audits, inspections, and accreditation reviews.
  • Support safe medication-use practices, sterile compounding oversight as applicable, and quality assurance activities within infusion pharmacy services.
  • Promote compliance with operational, clinical, and documentation standards relevant to ambulatory and home infusion pharmacy practice.
  • Provide leadership, direction, and support to pharmacists, technicians, navigators, and other infusion support personnel, as applicable.
  • Operate under the direction of the designated executive sponsor and/or pharmacy leadership.
  • Provide routine updates, communications, and performance feedback to leadership and key stakeholders.
  • Serve as a liaison among pharmacy, patient, provider, clinic, and operational teams in support of infusion service performance.
  • Support onboarding, coaching, training, and development of staff involved in infusion operations and referral support functions.
  • Collaborate with nursing, finance, facilities, supply chain, information technology, revenue cycle, compliance, and provider leadership to advance program goals.
  • Support planning and implementation of new alternate site infusion centers, including workflow design and operational setup.
  • Participate in interviews and selection processes for key infusion pharmacy personnel, including pharmacists and pharmacy technicians, as needed.
  • Support development and maintenance of patient and employee communication plans and marketing strategies related to infusion services.
  • Contribute to developing clinical protocols and operational standards for existing and new infused therapies.
  • Assist with establishing monitoring frameworks for ongoing performance evaluation and continuous improvement.
  • Partner with on-site navigators to support site-of-care strategy across mutually agreed locations, including home infusion fulfillment through on-site home infusion pharmacy operations.
  • Ensure navigator workflows support identification and coordination of infusion orders and designated prescriptions written by authorized providers.
  • Oversee or support onboarding and training expectations for navigator functions relevant to infusion strategy success, including marketing, prior authorization, and electronic medical record documentation.
  • Support documentation standards for information required in the electronic medical record as defined by organizational requirements.
  • Promote liaison coordination among pharmacy, patient, and provider throughout the course of therapy for supportive functions and communication regarding infusion orders and prescriptions.
  • Perform other related duties as assigned.

Desired Qualifications

  • PGY1 and/or PGY2 residency training is preferred.
  • Board certification such as BCPS, BCOP, or another relevant specialty certification is preferred.
  • Experience with multi-site infusion operations or alternate site-of-care strategy is preferred.
  • Experience with centralized referral management, prior authorization workflows, and revenue cycle improvement is preferred.
  • Experience supporting new site implementation, infusion center expansion, or service line growth initiatives is preferred.
  • Familiarity with 340B, group purchasing organizations, wholesale acquisition cost considerations, and pharmacy entity structuring is preferred.
  • Experience with electronic medical record workflows, pharmacy systems, and technology-enabled process improvement is preferred.

About the Company

Cencora

Distributes medicines and supports patient care

Cencora buys and distributes medicines for pharmacies, hospitals and physician practices, while helping drug manufacturers bring treatments to patients. Its businesses combine wholesale supply networks with specialty distribution for complex therapies and services that support prescribing and patient access. Customers order medicines through its distribution systems, and its teams manage sourcing, storage and delivery alongside pharmacy operations and manufacturer support. It earns revenue from pharmaceutical sales and fees for logistics and healthcare services. The parent company was formed in 2001 through the merger that created AmerisourceBergen, adopted the Cencora name in 2023, and is headquartered in Conshohocken, Pennsylvania.

Company size
10,001+
Company stage
IPO
Headquarters
Conshohocken, PA
Founded
2001

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