Thrift Store Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Thrift Store Worker provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Fort McMurray Thrift Store.

ACCOUNTABILITIES

Operations:

• Contributes to meeting store sales budgets by maintaining customer service standards.

• Interacts with customers/donors in a positive, friendly, and courteous manner.

• Implements store layout plans to attract customers including window displays and merchandise displays.

• Maintains an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary.

• Replenishes inventory levels based on Supervisor’s directions.

• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions.

• Protects the store from inventory shrinkage by close visual monitoring.

• Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc.

• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.

• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.

• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.

• Removal of inventory from sales floor as directed.

• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.

• Abides by store policy and procedures.

Communication:

• Informs their supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health and Safety:

• Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits and clean spillage.)

• Handles the merchandise in a safe and organized manner; assist in stock rotation – “baling” items in the store.

In absence of the Supervisor:

• Daily cash out and securing of float and deposit.

• Supervision of volunteers

Performs other position related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT:

• Internal relationships:

o Corps Officer, Supervisor, volunteers, staff

• External relationships:

o Community

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• This position reports directly to the Thrift Store Supervisor.

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for handling cash and debit sales.

• Contribute to store budgets by maintaining customer service standards.

• Assist with the materials management of donations/product flow in the thrift store.

WORKING CONDITIONS:

• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.

• Ability to lift/move up to 25 pounds on a regular basis.

• Flexibility in scheduling may be required.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of Secondary School.

• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of three (3) months of prior related experience.

• Cash handling experience is required.

• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

• Maintain information in confidence as required.

• Participate as an active and responsible team member.

• Participate in mandatory orientation training.

• Participate in regular supervision and performance appraisal process.

• Represent the organization in a professional and engaging manner.

• Must comply with all Salvation Army policies and procedures and associated legislation.

• Brand awareness would be an asset.

• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.

• Exhibit good listening skills, have strong oral/written communication skills and respect authority.

• Self-motivated/disciplined.

• Represent The Salvation Army in a positive manner.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

• Excellent interpersonal skills, integrity, and adaptability.

• Strong oral and written communication skills.

• Ability to work in a cooperative team-oriented atmosphere.

• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

• May require screening through The Salvation Army Abuse Registry.

• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

This is a Part-Time position.

Weekly scheduled hours:25

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.