Lead Specialist/Senior Lead Specialist
Arthur J. Gallagher & Co.
Lead Specialist/Senior Lead Specialist
Arthur J. Gallagher & Co.
Global insurance brokerage, risk management, consulting
Do you thrive on solving complex business challenges, improving processes, and driving meaningful change?
At Gallagher Re, we're looking for an analytical and forward-thinking Operational Excellence Analyst to join our growing Operational Excellence team. If you're passionate about continuous improvement, process optimization, automation, data-driven decision making, and creating measurable business impact, this could be the perfect opportunity for you.
As an Operational Excellence Analyst, you'll play a key role in identifying improvement opportunities, enhancing operational efficiency, and supporting transformation initiatives across the business. You'll work closely with cross-functional stakeholders to streamline processes, eliminate inefficiencies, leverage automation and AI-driven solutions, and help shape a culture of continuous improvement.
This role offers a unique opportunity to combine business analysis, process excellence, data analytics, and project delivery within one of the world's leading reinsurance organizations.
✅ Conduct process assessments and operational reviews
✅ Identify bottlenecks, inefficiencies, and improvement opportunities
✅ Facilitate process mapping, SIPOCs, and workflow analysis
✅ Apply Lean methodologies and structured problem-solving techniques
✅ Drive standardization and best practice adoption across teams
✅ Support operational excellence training and capability building initiatives
✅ Analyze operational performance data and business metrics
✅ Develop dashboards, scorecards, and management reports
✅ Identify trends, risks, and opportunities through data insights
✅ Create executive-level presentations and business reports
✅ Support data-driven business cases and benefits realization tracking
✅ Support improvement projects from planning through implementation
✅ Coordinate workshops, stakeholder meetings, and governance reviews
✅ Track project progress, risks, actions, and outcomes
✅ Help deliver automation and AI-enabled transformation initiatives
✅ Promote innovation and operational excellence across teams
✅ Develop SOPs, process documentation, and training materials
✅ Facilitate knowledge-sharing and continuous improvement forums
What are we looking for:
Experience
✔ 5-7+ years of experience in:
✔ Strong understanding of Lean principles and continuous improvement methodologies
✔ Excellent analytical and problem-solving skills
✔ Strong stakeholder management and communication abilities
✔ Experience conducting process reviews and operational assessments
✔ Ability to manage multiple projects and priorities simultaneously
✔ Advanced Microsoft Excel (Pivot Tables, Power Query, Advanced Formulas)
✔ PowerPoint and executive reporting
✔ Process documentation and SOP creation
✔ Data analysis and business reporting
✔ Power BI (preferred)
✔ Lean Six Sigma Yellow Belt (minimum expectation)
✔ Lean Six Sigma Green Belt (preferred)
✔ Basic understanding of the Reinsurance lifecycle including Placing, Billing, Claims, Pro Rata, and A&S processes
At Gallagher Re, you'll be part of a global team that helps organizations navigate risk with confidence. You'll have the opportunity to influence business transformation, collaborate with stakeholders across functions, and contribute to innovative solutions that improve how we work.
If you're passionate about continuous improvement and want to make a measurable impact in a fast-paced, global environment, we'd love to hear from you.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Global insurance brokerage, risk management, consulting
Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.
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