Analyst Operations

Job Description

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Analyst- DMT Operations, where you will provide operational support to Private Bank India, supporting client account onboarding, KYC and regulatory requirements, static data modifications, account closures, and BAU activities across back-office and regulatory systems. You will work closely with internal and external stakeholders to ensure client accounts and portfolios are accurately maintained, regulatory requirements are met, and operational activities are delivered within agreed SLAs and control standards.

To be successful in this role, you should:

• Support onboarding of client accounts with Barclays Securities India Private Limited across various back-office and regulatory systems.
• Perform client KRA and CKYC activities within regulatory SLAs, ensuring submissions are successfully uploaded and registered.
• Support static data modifications and account closures across relevant back-office and regulatory systems.
• Deliver BAU activities within agreed SLAs and established controls, minimizing operational errors and audit observations.
• Support internal, concurrent, and regulatory audits and ensure process documentation is updated in line with the latest regulatory circulars.
• Work closely with internal and external stakeholders to ensure client accounts and portfolios are maintained accurately and kept up to date.
• Collaborate with IT teams to ensure operational requirements are supported by back-office systems and perform system testing where required.
• Build effective working relationships with Front Office teams, internal colleagues, and external auditors.
• Demonstrate effective problem-solving and decision-making skills, supported by a sound understanding of business and industry requirements.
• Ensure all activities are carried out in compliance with applicable regulatory requirements, the Enterprise-Wide Risk Management Framework, and internal policies and standards.

Essential Skills/Basic Qualifications:

• Graduate or postgraduate qualification in any discipline, with relevant experience in KYC and AML.
• Strong understanding of Know Your Client (KYC), KRA, CKYC, and PMLA guidelines.
• Good understanding of control environments and risk management principles.
• Strong business skills, including solution delivery, decision-making, and problem-solving.
• Excellent written and verbal communication skills in English, with the ability to communicate and influence stakeholders across different levels of the business.
• Strong interpersonal and collaboration skills, with the ability to work effectively with multiple stakeholders.

Desirable Skills/Preferred Qualifications:

• Previous experience in opening Investment, Broking, Portfolio Management Services (PMS), and Demat accounts.
• Good understanding of RBI and SEBI regulations relating to client KYC and onboarding.
• Previous experience supporting onboarding teams within Private Banking or Wealth Management.
• Experience working with back-office and regulatory systems within financial services.

You may be assessed on the key critical skills relevant for success in role, such as:

• KYC, AML, KRA and CKYC knowledge
• Risk and controls
• Regulatory compliance
• Client onboarding and account maintenance
• Stakeholder management
• Communication and influencing
• Collaboration
• Decision-making and problem-solving
• Operational excellence and attention to detail
• Knowledge of Private Banking and Wealth Operations

Job location is Mumbai.