Client Service Officer

Summary – Operations Associate – Client Service Officer serves as a primary operational point of contact for commercial banking clients, supporting relationship teams by managing service requests, coordinating onboarding and account maintenance activities, and ensuring timely, accurate execution of client instructions. The role balances client experience, operational excellence, and risk & control discipline.

Core Responsibilities

Client Support & Relationship Management

• Act as day-to-day service contact for assigned commercial clients.
• Partner with Relationship Managers (RMs) and Treasury Officers to support client needs.
• Proactively manage client inquiries related to accounts, services, documentation, and transactions.
• Ensures high-quality client experience with timely follow-up and clear communication

Account & Product Servicing

• Support onboarding and maintenance for deposit, treasury, and lending products (including but not limited to lockbox, cash vault, wires, ACH, information reporting).
• Coordinate account openings, modification, closures, and signatory changes.
• Review client documentation for completeness and accuracy prior to submission.
• Liaise with internal operations teams to ensure seamless execution.

Operational Execution

• Process service requests in accordance with SLAs and internal procedures.
• Track and manage service tickets, requests, and follow-ups to completion.
• Identify and escalate issues or delays impacting client experience.
• Support transaction inquiries (i.e. wires, ACH, account research)

Risk, Compliance & Controls

• Ensure adherence to bank policies, procedures, and regulatory requirements.
• Support KYC, AML, and client due diligence processes.
• Validate documentation and approvals meet control standards.
• Escalate potential risks, control gaps, or client issues as appropriate.

Process Improvement & Collaboration

• Identify process inefficiencies and recommend improvement.
• Participate in process changes, system enhancements, and training initiatives.
• Support audits, exams, and internal reviews as needed.

Qualifications

• Bachelor’s degree or equivalent experience
• 5-7 years of experience in commercial banking operations, client service, or commercial banking support.
• Strong understanding of commercial banking products and services.
• Experience working in a regulated environment with defined controls.

Preferred Qualifications

• Experience supporting Commercial or Corporate Banking Clients.
• Familiarity with KYC/AML and onboarding requirements.
• Experience working with workflow or case management systems.
• Exposure to treasury management or lending operations.

Skills & Competencies

• Strong client service and communication skills
• High attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines
• Strong problem-solving and escalation judgement
• Collaborative mindset with strong partnership skills
• Proficient in MS Office and banking platforms.

Success Measures

• Service request turnaround time (SLA adherence)
• Client satisfaction and responsiveness
• Accuracy and quality of documentation
• Reduction in rework or escalations
• Compliance with control and risk requirements.

Help us build a better Texas Capital. It all begins with outstanding talent. It all begins with you.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.