Lead Field Technician

·       Lead and coordinate daily activities of field technicians on various job sites.

·       Assign tasks, monitor progress, and ensure work meets quality and safety standards.

·       Provide on-the-job training, mentoring, and technical guidance to field technicians.

·       Escalate complex technical or operational issues to management when necessary.

·       Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.

·       Troubleshoot and resolve technical problems in the field.

·       Interpret technical drawings, schematics, and project documentation.

·       Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.

·       Serve as the primary on-site contact for customers and internal stakeholders.

·       Coordinate equipment, materials, and tools required for field work.

·       Track project progress and provide status updates to management.

·       Ensure work is completed on schedule and within scope.

·       Review completed work for quality and accuracy.

·       Identify opportunities to improve processes, efficiency, and customer satisfaction.

·       Support continuous improvement initiatives within field operations.

·       Strong hands-on experience with field services, hardware deployments, and multi-site rollouts

·       Experience leading technicians or serving as the senior technical resource in the field

·       Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment

·       Ability to walk into a site, assess what is needed, and take control of execution

·       Comfortable operating in fast-paced, high-visibility environments

·       Strong communication skills with both technicians and client-facing site contacts

·       Professional presence, sound judgment, and ability to work independently

·       Ability to lift up to 30lbs as needed and work in various environmental conditions

·       Valid driver’s license with ability to travel to job sites