Full-Time

Director – Care Coordination

Posted on 4/30/2024

Unite Us

Unite Us

501-1,000 employees

Software for cross-sector collaboration and health

Government & Public Sector

Senior

Remote in USA

Required Skills
Management
Requirements
  • Minimum of 5 years of leadership experience managing teams and guiding projects.
  • Clinical license such as LCSW, RN, LMHC, Certified Case Manager
  • Experience in leading and growing a care coordination team in public health, healthcare environment, health insurance payor environment, or related industry with regards to the coordination of care.
  • Proficiency in navigating social services, managing care coordination/care management workflows and teams
  • Experience in navigating social services as an individual, case manager, social worker, or care navigator
  • Ability to implement best practices and influence organizational scaling
  • Demonstrated ability to understand business drivers and implement supporting strategies
  • Expert ability to synthesize complex data and analysis into clear, concise, executive-level presentations that frame decision options concisely.
  • Proven ability to work collaboratively across departments
  • Critical, strategic, and operational thinking skills
  • Excellent organizational management skills with the ability to build relationships, develop high-performing teams, and set and achieve strategic objectives
  • Empathy and passion for helping vulnerable populations
  • Advanced computer skills and relationship management abilities
  • Ability to prioritize and work independently
Responsibilities
  • Lead the Care Coordination team and ensure strategic and operational activities are aligned with business objectives, customer, and industry standards
  • Maintain and evolve the Care Coordination offering by collaborating with various departments to enhance processes, product offerings, and support customer deliverables
  • Develop and maintain standard operating procedures to ensure clinical adherence, compliance, and efficiency across the care coordination team
  • Manage tools, technology, and contracts supporting care coordination
  • Cultivate a positive work environment, maintain team structures, and meet metrics to fulfill contractual requirements
  • Cultivate strong relationships with Care Coordination leadership, Customer Success, and cross-departmental leaders
  • Escalate and manage operational and strategic contractual risks to senior leadership
  • Address and manage issues with internal tools
  • Drive continuous improvement initiatives to enhance team efficiency and effectiveness
  • Coach and develop Care Coordinators at all levels
  • Champion a customer-centric culture and deliver excellence in customer experience
  • Support the executions of backend workflows and special projects as needed
  • Collaborate with the product in testing and providing user feedback

Unite Us provides cross-sector collaboration software that enables community-based organizations, government agencies, and healthcare organizations to work together more effectively. As a workplace, it offers a compelling blend of industry leadership in the community health sector and technical expertise in managing nationwide networks. Employees are part of an environment that fully harnesses the power of technology to impact whole-person health, fostering a culture of meaningful work and interorganizational cooperation.

Company Stage

Series C

Total Funding

$380.6M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-23%

2 year growth

-30%

Benefits

Competitive salary

Paid parental leave

401k match

Flexible vacation time

Medical, dental & vision coverage

Commuter benefits

Open, collaborative work spaces

Wide variety of snacks

Growth, development, & continuing education opportunities