Loss Mitigation Manager

Overview

The Loss Mitigation Manager is responsible for the leadership, oversight, and performance of an assigned Loss Mitigation functional area, including Underwriting or Closing. This position manages a large and complex loss mitigation pipeline, ensuring timely borrower assistance, regulatory compliance, investor adherence, quality performance, and achievement of service level objectives. The manager is accountable for operational results across a substantial portfolio of active loss mitigation activities and is responsible for balancing productivity, borrower outcomes, client requirements, and risk management. The role serves as a subject matter expert across all Loss Mitigation programs and solutions.

Responsibilities

Operational Management

• Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing.
• Ensure achievement of productivity, quality, cycle time, and service level expectations.
• Monitor pipeline performance and address process bottlenecks to improve operational efficiency.
• Manage escalated borrower, client, investor, and operational issues.

Loss Mitigation Expertise

• Maintain advanced knowledge of all Loss Mitigation products and programs, including:
  • Loan Modifications
  • Deferrals
  • Partial Claims
  • Repayment Plans
  • FHA, VA, USDA, GSE, and proprietary retention solutions
• Provide guidance on complex eligibility, decisioning, documentation, and execution requirements.
• Support implementation of new investor products, regulatory requirements, and business initiatives.

Compliance, Risk, and Quality

• Ensure compliance with investor, insurer, client, federal, state, and company requirements.
• Partner with Compliance, Risk, and Quality teams to address audit findings and process improvements.
• Monitor quality performance and implement corrective action plans when needed.
• Establish and maintain operational controls designed to mitigate risk.

Process Improvement & Strategic Initiatives

• Identify opportunities to improve efficiency, borrower experience, and operational effectiveness.
• Participate in system enhancements, automation initiatives, testing efforts, and process redesign.
• Utilize performance reporting and analytics to drive operational improvements.
• Assist in developing policies, procedures, and operational standards.

Leadership & People Development

• Manage supervisors, team leaders, and/or individual contributors.
• Coach and develop employees to maximize performance and career growth.
• Build bench strength and succession plans within the department.
• Foster a culture of accountability, collaboration, and continuous improvement.

• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 7+ years of mortgage servicing or Loss Mitigation experience.
• 5+ years of leadership experience.
• Demonstrated expertise in loss mitigation underwriting, closing, or execution functions.
• Comprehensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.
• Advanced Loss Mitigation subject matter expertise.
• Strong understanding of regulatory and compliance requirements.
• Demonstrated leadership and coaching skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage complex operational issues and drive results.

Desired Skills and Qualifications

• Experience implementing operational or technology initiatives preferred.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $85,800 - $160,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.