Full-Time
Onsite Implementation Specialist
Posted on 2/24/2023
Customizable software and payment technology for businesses
Junior
Louisville, KY, USA
- 1+ years of experience with POS implementation or performing installations
- 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
- Must be able to travel 3-4 days per week
- Demonstrated ability to remain calm under pressure
- Possess strong analytical and critical problem-solving skills
- Excellent written and verbal English communication skills
- Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
- Must be able to remain in a stationary position a minimum of 50% of the work day
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
- May be required to kneel or assume an uncomfortable position during installation
- Occasionally lifts and carries equipment in the office weighing up to 20 pounds
- For those enrolled in the Anthem plan
- Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS
- Install router/ firewall, patch cables, cable management
- Onsite training and live support
- Menu/system functionality changes
- Employee additions to system
- Printing programming and routing
- Reporting training and how to use this information to run business
- Booking the installations, trainings and go-live date
- Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
- Acquiring sign offs for training, taxes, and installations
- Experience working in a wide variety of restaurant types is a
- Proficiency in a second language is a !
SpotOn stands out as a supportive and flexible workplace, dedicated to empowering businesses with tailored software and payment technology solutions. Their competitive advantage lies in their commitment to customer success, backed by a 24/7 team of experts providing personalized support. As industry leaders, they demonstrate technical innovation by creating adaptable systems, whether it's for simple payment processing or a fully-integrated restaurant management system.
Company Stage
Series F
Total Funding
$954.8M
Headquarters
San Francisco, California
Founded
2010
6 month growth
↑ 5%1 year growth
↑ 9%2 year growth
↑ 10%Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, holiday and sick time
Headspace membership
Home office equipment
Monthly cell phone and internet stipend
Unlimited access to virtual audio and visual workouts
Subscription to Linkedin Learning
Tuition reimbursement