Loss Control Consultant

*Ideal candidate is based in the Chicagoland area.*

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Loss Control Consultant to join our team. The individual in this role will have the opportunity to complete loss control surveys, primarily in Illinois, and report on information regarding risks, exposures, and controls. This individual will also develop service plans and provide consulting services for larger accounts in their area.

This is a remote, work-from-home position, with periodic overnight stays and occasional travel to our main office in Edina, Minnesota..

What are the responsibilities and opportunities of this role?

• Manages loss control assignments to achieve risk improvement and continuing account service with a focus on reducing line-of-business loss trends and improving safety programs.
• Uses established loss control practices, processes, and procedures to analyze the operations and exposures of different types of risks.
• Applies intermediate-to-advanced knowledge of recognized codes and standards (e.g., OSHA, NFPA, DOT) with the ability to articulate to others in loss control survey work.
• Assesses risk attitude for addressing uncontrolled exposures on new and existing business.
• Identifies risk improvement opportunities through recommendations and safety program improvements.
• Manages and develops service partnership plans and provides consulting services to an assigned book of business.
• Builds and maintains strong underwriter and agency relationships.
• Utilizes knowledge, experience, and creative resources to find a wide range of solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Actively participates in department meetings, committees / projects, and performs other duties as assigned.
• Identifies opportunities and solutions to improve loss control process efficiencies and effectiveness.