Center Operations Manager

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees.

Lead Clinical Operations. Drive Quality. Deliver Hands-On Patient Care.

Why CareATC is Different (and Why You'll Love It Here):

This role is the key operational contact for your Health Center. You'll blend leadership with direct patient care, ensuring clinical excellence and operational performance while upholding the highest standards.

• The Patient Wins: Little or no cost for excellent medical care or dispensed medication, allowing you to focus on comprehensive, patient-centered care.

• You Win: Consistent schedule allowing for work-life balance, no on-call schedule or holiday schedules. This allows for consistent income with manageable productivity expectations.

CareATC Advantages

• Clinic and medication provided at no cost or low cost to employee and dependents.

• Full benefit package, for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.

About the Job:

We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while continuing to provide hands-on patient care. You will ensure the facility exceeds AAAHC standards and follows all established policies.

What You’ll Do (Key Responsibilities):

1. Operations & Compliance Management

• Day-to-Day Oversight: Oversee the overall day-to-day management of the health center and clinical support staff.

• Standards & Compliance: Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements. Ensure adherence to patient privacy regulations and confidentiality protocols.

• Inventory & Reporting: Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.

• Process Improvement: Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.

2. Clinical Care & Collaboration

• Patient Care: Dedicate a significant amount of time to patient facilitation and hands-on care.

• Clinical Skills: Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.

• Teamwork: Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.

3. Leadership & Personnel

• Staff Management: Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.

• Talent Development: Develop employee success through recruiting, onboarding, development, performance management, and succession planning.

• Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies.

• Support: Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.

What You’ll Bring to the Team (Minimum Qualifications):

• Education & Certification (Required):

  • High School Diploma or equivalent.

  • Registered/Certificated MA or 5+ years of MA experience required.

  • Current clinical license as required by state/national authority in good standing.

  • Current classroom-led American Heart Association BLS or CPR Card required.

• Experience:

  • 3–5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years’ experience with CareATC’s Health Center operations.

  • Proficient experience with both Practice Management and Electronic Medical Records.

  • Clinical Skills: Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.

• Other Requirements:

  • Current health records with appropriate immunizations (Hepatitis B and PPD).

  • Ability to work at multiple locations upon business need.

  • Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.

Ready to Make a Meaningful Impact?

If you are a talented Medical Assistant ready to take on a leadership role that drives clinical quality and operational excellence, we encourage you to apply today!

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at [email protected] to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website, the job does not exist. Thank you!