Diebold Nixdorf

Global financial and retail technology provider

Field Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeBozeman, MT, USANo salary listed

About the Job

Requirements

Education or equivalent work experience is required.
A minimum of 1–2 years of relevant experience or an equivalent combination of education and experience in field services is required.
A valid driver's license and a driving record that satisfies Diebold Nixdorf's fleet requirements are required.
Good written and verbal communication skills are required.

Responsibilities

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
Provide scheduled inspections, cleaning, and other services, and perform minor product repairs within an assigned territory.
Inspect products for correct operation, resolve identified issues, and escalate issues according to established procedures.
Schedule services, complete required paperwork, and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on the usage and operation of installed hardware and software.
Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
Participate in implementing measures to achieve agreed key performance indicators.
Assist with special projects as assigned.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

#LI-JS3

Gains familiarity with Field Service Technician practices and procedures.

With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

Performs hardware repairs on a component level.

Cleans and adjusts mechanical components.

Configures and installs applicable software.

Preventive Maintenance: Performs routine checks according to documented procedures.

Refills consumables as directed.

IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

Participates in regular hardware and software trainings (on the job, classroom and web based).

Participates in the implementation of measures to achieve agreed KPIs.

Assists with special projects as assigned.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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