Field Service Technician
About the job
- Education or equivalent work experience is required.
- A minimum of 1–2 years of relevant experience or an equivalent combination of education and experience in field services is required.
- A valid driver's license and a driving record that satisfies Diebold Nixdorf's fleet requirements are required.
- Good written and verbal communication skills are required.
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Provide scheduled inspections, cleaning, and other services, and perform minor product repairs within an assigned territory.
- Inspect products for correct operation, resolve identified issues, and escalate issues according to established procedures.
- Schedule services, complete required paperwork, and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
- Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures.
- Perform component-level hardware repairs.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive-maintenance checks according to documented procedures.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on the usage and operation of installed hardware and software.
- Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
- Participate in implementing measures to achieve agreed key performance indicators.
- Assist with special projects as assigned.
About the company
Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.
Company Size
N/A
Company Stage
IPO
Headquarters
North Canton, Ohio
Founded
1859
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Simplify's Take
What believers are saying
- July 29, 2026 revenue reached $930.8 million, with adjusted EBITDA up 8%.
- Order entry rose 3%, and first-half backlog hit $814 million.
- August 11, 2026 Thomaston Savings Bank expanded DN Series ATM and managed services.
What critics are saying
- Net debt reached $689.3 million on June 30, 2026, after cash fell.
- Fitch rated DBD BB- in April 2026, reflecting leverage against $950 million notes due 2030.
- Fitch warned declining cash usage threatens ATM volumes and Diebold's long-term franchise.
What makes Diebold Nixdorf unique
- DN Series modular hardware and Vynamic software unify ATM, kiosk, and checkout workflows.
- Managed services and DN AllConnect monitor customer estates 24/7 across 100 countries.
- AI features like Smart Vision and Data Engine sell uptime, shrink control, and transaction accuracy.
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Benefits
Hybrid Work Options
Company News
stc pay expands its partner network through collaboration with Diebold Nixdorf to launch self-service machines, enhancing financial inclusion across the Kingdom. Thursday, October 08, 2026 stc pay, one of the Kingdom's leading digital wallets, announced that it signed a strategic partnership with Diebold Nixdorf, a global leader in the automation and digitalization of banking channels and the retail sector, on the sidelines of the 'Future of Financial Technology 2026' Forum, heralding the launch of the wallet's first network of self-service machines, in a qualitative step reflecting its keenness to expand the scope of its digital financial services and make them available to a broader segment of users in the Kingdom in accordance with the highest banking standards. By launching the self-service network from the 'DN Series' line, equipped with the latest 'DN Vynamic' software from Diebold Nixdorf, stc pay contributes to narrowing the gap between cash transactions and digital financial solutions, as these innovative machines allow users, including individuals who rely on cash in their daily transactions, to benefit from stc pay services easily and conveniently, through cash deposits and identity verification via a verification code sent to the mobile number, without the need to own a smartphone or install the application in advance. These machines are scheduled to be deployed gradually in a number of vital, high-traffic locations, alongside community centers across the Kingdom, to provide an integrated package of solutions and services including topping up the digital wallet balance, collecting cash amounts, making local and international transfers, paying bills, recharging prepaid and postpaid lines, as well as managing digital cards. On this occasion, Mr. Miten Zafrak, CEO of stc pay Bahrain, stated: "Our collaboration with Diebold Nixdorf is a strategic step toward expanding our partner network and offering our financial services to a broader segment of society. By launching self-service machines, we give our customers more options and flexibility to access and benefit from our services, which enhances our presence across the Kingdom. This partnership also enables us to provide a secure, reliable, and seamless experience, reflecting our firm commitment to supporting financial inclusion and advancing the smart financial ecosystem." For his part, Habib Hanna, general manager for the Middle East at Diebold Nixdorf, said: "stc pay Bahrain presents a practical model of how fintech companies that adopt a digital approach can expand their reach by linking digital and physical channels. We support this strategy by providing an integrated and scalable platform that contributes to expanding access and delivering a unified experience across various channels. This partnership also represents Diebold Nixdorf's first major collaboration with a telecommunications-sector affiliate in the Middle East." It is worth noting that the deployment of self-service machines and related local technical support will be carried out in cooperation with Almoayyed Group W.L.L., the authorized partner of Diebold Nixdorf in the Kingdom of Bahrain. This expansion is expected to strengthen stc pay's position as a comprehensive, multi-channel payments network, in line with the vision of the Central Bank of Bahrain toward a modern cashless economy based on digital payments.
Lidl rolling out 'fancy pants' new self-checkout machines to all stores. Lidl is rolling out new self-checkout machines to all of its stores, which play back 'VAR-style' footage to customers of them scanning products. The machines will appear in all new stores and gradually retro-fitted into existing ones. In many stores, manned checkouts have been removed to expand the space dedicated to self-checkout machines. The new machines have a built-in overhead camera that captures video of customers scanning their items; vertically mounted large-format screens; and LED lights to alert staff when a customer needs help. Customers must scan a receipt printed by the machine at a gate to exit the self-checkout area. "They are designed to be more customer-friendly, enhancing the shopping experience while boosting efficiency," a Lidl spokesperson told The Grocer. Explore related questions. The machines have been designed in-house by Lidl's parent company Schwarz Group, The Grocer understands. They are the same type being rolled out by Schwarz across its hundreds of its Lidl and Kaufland stores in Germany, where the company is working with multiple technology partners on the project including Itab, 4POS and Diebold Nixdorf. Shoppers described the machines as "very futuristic" and "fancy pants". Although not yet live at the stores The Grocer visited, the overhead camera built into the machines gives Lidl the option to roll out the "non-scan detection" technology it trialled in 2025, and has since been adopted by several major supermarkets. Lidl has had self-checkouts in urban stores for a number of years but only rolled them out widely across its estate in 2024. The new machines are the latest in a slew of new self-checkout options the discounter has been rolling out of late. In November, The Grocer revealed the retailer was preparing to roll out scan and shop handsets in stores, with the filing of a trademark in Europe and the UK for 'Lidl & Go', to apply to digital payment systems including "customer-operated electronic terminals available on-site in retail stores". The option for customers to scan items with their phone as they put them in their shopping basket is rolling out to scores of stores, having been made available to the public at an initial seven stores in May this year. Lidl said the new technology was part of it's increased investment in digital innovation, "aimed at making shopping easier, more convenient and more flexible for customers, while ensuring that traditional payment methods and staffed tills remain available across its stores". Latest. Partner features. No comments yet. You will be able to: * Read more stories * Receive daily newsletters * Comment on stories
DDI wins Gold and Silver in 2026 Brandon Hall Group(TM) HCM Excellence Awards(R). Aug 18, 2026, 09:00 ET Awards recognize the leadership development success of DDI clients Diebold Nixdorf and International Motors PITTSBURGH, Aug. 18, 2026 /PRNewswire/ - DDI, the global authority in leadership development for more than five decades, and two of its clients won 2026 Brandon Hall Group awards in both Gold and Silver for excellence in leadership development. Diebold Nixdorf, a world leader in transforming the way people bank and shop, won a Gold award in the Best Senior Manager Development Program category for its entry, "DN Ascent." International Motors, a leading commercial truck manufacturer, won a Silver award in the Best Leadership Development Program category for its entry, "Leadership Fundamentals." Winners were announced August 13, 2026. You can view the complete list of winners here: https://excellenceawards.brandonhall.com/winners/. As Diebold Nixdorf navigated significant business transformation, many leaders were promoted into director and senior director roles without prior experience navigating the company's new environment. To help these leaders build the strategic, engagement, and change-leadership capabilities the business needed, Diebold Nixdorf partnered with DDI to create "DN Ascent," a four-day immersive leadership program that combines DDI coursework with executive-led sessions, a multi-day business simulation, and direct engagement with Diebold Nixdorf's executive leadership team. After completing the program, 87% of participants reported greater interest in growing their careers at Diebold Nixdorf, 87% felt more valued as employees, and 95% reported feeling engaged in their roles. With its global manufacturing footprint expanding, International Motors set out to align a new set of leadership principles across the enterprise. The organization needed a scalable way to bring those expectations to life for managers and directors across the U.S., Mexico, and Canada. International Motors partnered with DDI to build "Leadership Fundamentals," a yearlong program that blends in-person learning loops, manufacturing-based simulations, and virtual reinforcement to connect leadership behavior to business performance. Since its 2023 launch, the program has helped drive a 22-23% increase in overall leadership skills, a 21-28% improvement in effective leadership behaviors, and productivity gains reported by 85% of participants. "What stands out about both programs is how directly they're tied to immediate business needs. Diebold Nixdorf and International Motors didn't just teach leadership skills - they built programs around the specific behaviors their leaders needed to be successful in the pace of business, backed by real executive involvement and measured every step of the way," said Kevin Tamanini, VP, Professional Services & Customer Success at DDI. "Every year, the HCM Excellence Awards remind us that innovation is ultimately about impact," remarked Rachel Cooke, COO of Brandon Hall Group(TM) and HCM Excellence Awards(R) Program Leader. "The organizations recognized this year have demonstrated that great HR and learning strategies don't just improve programs, they strengthen organizations, empower people and deliver measurable business results. We are honored to celebrate their achievements." Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria: * Alignment to their business need and environment. * Program design, functionality, and delivery. * Adoption, integration, user experience, innovation, and creativity. * Overall effectiveness, impact, and measurable benefits. Excellence Award winners will be honored at Brandon Hall Group's HCM Excellence Conference, January 26-28, 2027, at the Hilton West Palm Beach, Florida. Diebold Nixdorf and International Motors join a growing number of organizations proving that leadership development pays off. Discover why leadership development is one of the highest-ROI investments an organization can make: ddi.com/solutions/leadership-development/measuring-impact. DDI is the global leadership company that helps organizations build the leaders they need today and prepare for tomorrow. For over 55 years, we've helped organizations hire, develop, and promote exceptional leaders. Across all levels from emerging leaders to C-suite executives, we deliver integrated assessment and development solutions, leveraging data to guide talent decisions and accelerate leadership growth. This Continuous Leadership Intelligence approach enables organizations to anticipate leadership needs before they become urgent and build the precise capabilities their business strategies demand. Grounded in behavioral science, DDI helps the world's leading organizations achieve lasting success through better leadership. Learn more at ddi.com. About Brandon Hall Group(TM) Brandon Hall Group is a research and analyst firm, with more than 10,000 clients globally and nearly 30 years of delivering research-based solutions that empower excellence in organizations around the world through our research and tools each and every day. Our vision is to inspire a better workplace experience. About Diebold Nixdorf Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes, and transforms the way people bank and shop. As a leading global technology and services partner to many of the world's top financial institutions and retailers, its integrated solutions connect digital and physical channels for consumers conveniently, securely, and efficiently. The company has a presence in more than 100 countries with approximately 20,000 employees worldwide. Visit www.DieboldNixdorf.com for more information. About International Motors Based in Lisle, Illinois, International Motors, LLC (International) is a leading commercial truck manufacturer that designs, manufactures, and services trucks, buses, engines, and mobility solutions across North America, employing approximately 14,500 people globally. The company builds International(R) trucks and engines and IC Bus(R) school and commercial buses, and develops Fleetrite(R) aftermarket parts. International Motors is part of TRATON GROUP, alongside Scania, MAN, and Volkswagen Truck & Bus. To learn more, visit www.International.com. SOURCE DDI
DDI wins Gold and Silver in 2026 Brandon Hall Group(TM) HCM Excellence Awards(R). August 18, 2026 Awards recognize the leadership development success of DDI clients Diebold Nixdorf and International Motors. PITTSBURGH, Aug. 18, 2026 - DDI, the global authority in leadership development for more than five decades, and two of its clients won 2026 Brandon Hall Group awards in both Gold and Silver for excellence in leadership development. Diebold Nixdorf, a world leader in transforming the way people bank and shop, won a Gold award in the Best Senior Manager Development Program category for its entry, "DN Ascent." International Motors, a leading commercial truck manufacturer, won a Silver award in the Best Leadership Development Program category for its entry, "Leadership Fundamentals." Winners were announced August 13, 2026. You can view the complete list of winners here: https://excellenceawards.brandonhall.com/winners/. As Diebold Nixdorf navigated significant business transformation, many leaders were promoted into director and senior director roles without prior experience navigating the company's new environment. To help these leaders build the strategic, engagement, and change-leadership capabilities the business needed, Diebold Nixdorf partnered with DDI to create "DN Ascent," a four-day immersive leadership program that combines DDI coursework with executive-led sessions, a multi-day business simulation, and direct engagement with Diebold Nixdorf's executive leadership team. After completing the program, 87% of participants reported greater interest in growing their careers at Diebold Nixdorf, 87% felt more valued as employees, and 95% reported feeling engaged in their roles. With its global manufacturing footprint expanding, International Motors set out to align a new set of leadership principles across the enterprise. The organization needed a scalable way to bring those expectations to life for managers and directors across the U.S., Mexico, and Canada. International Motors partnered with DDI to build "Leadership Fundamentals," a yearlong program that blends in-person learning loops, manufacturing-based simulations, and virtual reinforcement to connect leadership behavior to business performance. Since its 2023 launch, the program has helped drive a 22-23% increase in overall leadership skills, a 21-28% improvement in effective leadership behaviors, and productivity gains reported by 85% of participants. "What stands out about both programs is how directly they're tied to immediate business needs. Diebold Nixdorf and International Motors didn't just teach leadership skills - they built programs around the specific behaviors their leaders needed to be successful in the pace of business, backed by real executive involvement and measured every step of the way," said Kevin Tamanini, VP, Professional Services & Customer Success at DDI. "Every year, the HCM Excellence Awards remind us that innovation is ultimately about impact," remarked Rachel Cooke, COO of Brandon Hall Group(TM) and HCM Excellence Awards(R) Program Leader. "The organizations recognized this year have demonstrated that great HR and learning strategies don't just improve programs, they strengthen organizations, empower people and deliver measurable business results. We are honored to celebrate their achievements." Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria: * Alignment to their business need and environment. * Program design, functionality, and delivery. * Adoption, integration, user experience, innovation, and creativity. * Overall effectiveness, impact, and measurable benefits. Excellence Award winners will be honored at Brandon Hall Group's HCM Excellence Conference, January 26-28, 2027, at the Hilton West Palm Beach, Florida. Diebold Nixdorf and International Motors join a growing number of organizations proving that leadership development pays off. Discover why leadership development is one of the highest-ROI investments an organization can make: ddi.com/solutions/leadership-development/measuring-impact. DDI is the global leadership company that helps organizations build the leaders they need today and prepare for tomorrow. For over 55 years, Development Dimensions International has helped organizations hire, develop, and promote exceptional leaders. Across all levels from emerging leaders to C-suite executives, Development Dimensions International deliver integrated assessment and development solutions, leveraging data to guide talent decisions and accelerate leadership growth. This Continuous Leadership Intelligence approach enables organizations to anticipate leadership needs before they become urgent and build the precise capabilities their business strategies demand. Grounded in behavioral science, DDI helps the world's leading organizations achieve lasting success through better leadership. Learn more at ddi.com. About Brandon Hall Group(TM) Brandon Hall Group is a research and analyst firm, with more than 10,000 clients globally and nearly 30 years of delivering research-based solutions that empower excellence in organizations around the world through its research and tools each and every day. Its vision is to inspire a better workplace experience. About Diebold Nixdorf Diebold Nixdorf, Incorporated (NYSE: DBD) automates, digitizes, and transforms the way people bank and shop. As a leading global technology and services partner to many of the world's top financial institutions and retailers, its integrated solutions connect digital and physical channels for consumers conveniently, securely, and efficiently. The company has a presence in more than 100 countries with approximately 20,000 employees worldwide. Visit www.DieboldNixdorf.com for more information. About International Motors Based in Lisle, Illinois, International Motors, LLC (International) is a leading commercial truck manufacturer that designs, manufactures, and services trucks, buses, engines, and mobility solutions across North America, employing approximately 14,500 people globally. The company builds International(R) trucks and engines and IC Bus(R) school and commercial buses, and develops Fleetrite(R) aftermarket parts. International Motors is part of TRATON GROUP, alongside Scania, MAN, and Volkswagen Truck & Bus. To learn more, visit www.International.com. Media Contact
Diebold Nixdorf to showcase future checkout solutions at Retail Show Australia 2026. August 13, 2026 Checkout remains one of the most important touchpoints in the retail journey - where customer experience, operational efficiency, and store performance come together. As retailers look to reduce queues, support store teams, and give shoppers greater control, the future of checkout is moving beyond a single transaction point. Self-service, flexible checkout models, and intelligent technologies are becoming increasingly important parts of modern store operations. At Retail Show Australia 2026, Diebold Nixdorf will be featured in the Future Store Zone, showcasing solutions that address the challenges retailers are already navigating, including self-service checkout, flexible payment experiences, and visual AI technologies designed to support store operations. Kristie Longhurst, Managing Director ANZ at Diebold Nixdorf, will also join the RSA 2026 speaker program, sharing insights on the future of checkout and how technology can help retailers create more efficient, customer-focused store environments. For retail teams, this is an opportunity to explore practical approaches to checkout transformation - reducing friction, improving staff utilisation, and creating checkout experiences that better fit the needs of different store formats. Discover the future of checkout and connected store technology at Retail Show Australia 2026.