Client Operations Specialist - Ginnie Mae Operations
About the job
- A bachelor's degree or an equivalent combination of education and experience is required.
- Excellent verbal and written skills are required.
- Strong communication skills are required.
- Contact clients directly to troubleshoot and correct errors or exceptions and respond to inquiries.
- Assist clients independently by responding to phone, email, and other inquiries about supported services.
- Provide daily reconciliations and metrics, and review open items to ensure proper follow-up and closure.
- Meet service-level agreements for daily deliverables.
- Ensure all assigned tasks and project deliverables are completed.
- Take a lead role in processing and timely issuance of securities.
- Provide quality support to clients with routine transactions and daily processes.
- Under direct supervision, assist clients by responding to phone, email, and other inquiries about company products, services, and procedures.
- Provide basic technical assistance to clients and respond to straightforward client inquiries.
- Zero to three years of total work experience is preferred.
- Customer service experience is preferred.
About the company
BNY Mellon provides global financial services that help asset owners, investment managers, banks, insurers, corporations and individuals move, safekeep, and manage assets across markets. Its offerings—custody, fund and investor servicing, payments, clearing, collateral and liquidity management, asset and wealth management, credit and lending, digital assets, and analytics—are delivered through a mix of transaction, servicing, investment-management and advisory services, supported by technology. It differentiates itself through its global scale and breadth of custody and asset-servicing capabilities, established market and wealth services, and its integration of digital assets, data analytics, and AI with traditional finance. Its goal is to provide secure, efficient, and trusted asset movement and management worldwide by leveraging technology to improve operations and client service.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1784
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 13.3% to $5.7 billion, and guidance increased.
- BNY invested in Digital Asset, Luminary, and Kraken-linked infrastructure during 2026.
- January 2026 tokenized deposits and September 2026 Pay-to-Wallet expand on-chain cash distribution.
What critics are saying
- BNY Capital Markets paid FINRA a $60,000 fine on January 8, 2026.
- BNY still depends on custody fees, exposing it to pricing pressure from JPMorgan and State Street.
- A major custody, payments, or digital-asset control failure would trigger client exits and regulator intervention.
What makes BNY unique
- BNY’s $62.6 trillion custody franchise anchors sticky, fee-based client relationships.
- BNY’s Eliza platform orchestrates 134 digital employees across payments, settlement, and analytics.
- BNY’s G-SIB status and regulated digital-asset custody make it a bridge between TradFi and blockchain.
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
Unlimited Paid Time Off
Company News
Digital Asset, the creator of the Canton Network and a leader in privacy-enabled blockchain technology for global financial markets, today announced a new strategic investment from BNY, iCapital, Nasdaq, and S&P Global
Luminary, an AI-native wealth transfer and administration platform, has raised $22 million in Series A funding led by Ten Coves Capital. The round included participation from BNY and 8VC, bringing total funding to nearly $32 million since launching in 2021. The platform ingests estate documents and converts them into structured data that powers workflows for financial advisors, trust companies, law firms and accounting firms. This helps them scale guidance on tax-efficient wealth transfer strategy and trust administration. Luminary currently supports client assets totalling more than $500 billion. Customers include Caprock, IEQ Capital and Wealth Enhancement Group. The funding will be used to expand AI capabilities, integrations and administrative workflows, whilst growing the sales and business development teams.
BNY Mellon, the world's largest custody bank, oversees $62.6 trillion in client assets, primarily from pension funds, mutual funds, and other institutional investors. The bank generated $5.7 billion in revenue in the second quarter, up 13% year over year, with 70% derived from asset custody and servicing fees. Custody banks hold and service assets for large institutional customers, operating with a fee-based business model that generates reliable earnings across market cycles. BNY Mellon's fees increase as asset levels rise through appreciation or net inflows. The bank also earns revenue from investment management and interest income from sweep accounts, where idle client cash is invested in high-yielding instruments. As one of a handful of major custody banks, BNY Mellon benefits from a competitive moat and has been the best-performing bank stock over the past five years.
Bank of New York Mellon Corp acquired a new stake in The Pennant Group, Inc. (NASDAQ:PNTG – Free Report) during the 2nd quarter, Holdings Channel reports. The institutional investor acquired 114,332 shares of the company’s stock, valued at approximately $4,225,000. Other hedge funds also recently made changes to their positions in the company. Caitong International […]
Bank of New York Mellon Corp acquired a new stake in shares of Liberty Media Corporation – Liberty Formula One Series A (NASDAQ:FWONA – Free Report) in the second quarter, according to the company in its most recent filing with the SEC. The firm acquired 46,067 shares of the company’s stock, valued at approximately $4,033,000. […]